Kira Miller
Los Angeles
Summary
Reliable manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Detailed and great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Manager
Wonderbrett
01.2024 - Current
- Cross-trained staff in secondary roles to expand operational diversity.
- Oversaw execution of opening and closing procedures to desired standard.
- Organized training for new team members and routine retraining for established employees.
- Planned and executed strategies to increase business and drive profit growth.
- Covered daily business requirements with well-organized schedules and properly delegated assignments.
- Prepared schedules and assignments to meet short- and long-term business demands.
- Ran shifts effectively to promote quality products and guest service.
- Collaborated with various cross-functional teams to collect accurate and complete data.
- Established fruitful working relationships with employees, management and vendors.
- Monitored employee performance using real-time data and reports.
- Coordinated creative communications supporting plans and organized strategic distribution.
Floor Manager
Cookies
12.2022 - 09.2023
- Develop an overarching strategy to improve employee relations and cross-functional collaboration, including establishing the employee resource group and planning events to drive employee engagement
- Oversaw daily business operations on the sales floor initiated follow-up calls to ensure customer satisfaction
- Promoted customer loyalty and grew sales by providing friendly, knowledgeable service
- Develops sales associates to be experts in customer service and client building through utilizing the client books, customer outreach and virtual selling
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Coordinated training activities for employees to ensure compliance with company policies and procedures
- Maintained relationships with vendors to obtain the best pricing on supplies and products
- Resolved customer complaints quickly while maintaining high-quality standards of service delivery
- Developed marketing strategies designed to increase brand awareness within target markets
- Conducted regular performance reviews for employees to identify areas of improvement
- Coordinated with other departments to ensure smooth flow of operations
- Completed inventory audits to identify losses and project demand
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Property Manager
Board view apartment
05.2020 - 11.2022
- Collecting rent and other property fees from tenants and individual owners
- Inspecting property's and arranging repairs and new materials as required
- Conduct regular property inspections and visitations with tenants
- Collaborate with supervisor to assess changes in rental market through rental records
- Answering phones and e-mails
- Attracting new tenants through advertising, property viewings, and encouraging referrals
- Developed and implemented effective leasing strategies to maximize occupancy rates
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria
- Managed all maintenance requests from tenants in a timely manner
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping
- Processed evictions with necessary in accordance with state laws and procedures
- Resolved tenants complaints quickly and effectively while ensuring customer satisfaction
- Monitored market trends to ensure competitive pricing structures from units under management
- Prepared monthly reports detailing performance data such as revenue growth, expenses incurred
- Conducted tours of available apartments, highlighting features and amenities
- Provided excellence customer service to all tenants throughout their tenancy period
- Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition, and preparing documentation for accounting purposes.
Assistant Manager
T-mobile
01.2020 - 05.2021
- Fill in for General Manager (GM) in times of absence
- Make executive decisions, hold meetings, and provide accountability
- Solve out problems within the workplace
- Trained employees on duties, policies, and procedures
- Inspired employees to work as a cohesive team while delivering exceptional service to customers in every interaction
- Reviewed sales and gross profit reports to determine options for increasing market growth
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Conducted regular performance reviews for employees to identify areas of improvement
- Ensure compliance with safety regulations and company policies
- Monitored employee attendance records, timekeeping, and payroll information
- Managed customer services inquiries and complaints in a timely manner
- Analyzed data from surveys on feedback forms to identify opportunities for improvement
- Collaborated with (GM) to develop strategies for achieving sales and profit goals.
Education
MUD Makeup Licenses -
Salon Success
12.2015
High School -
San Gorgoino
San Bernardino, CA05.2014
Skills
- Team Leadership
- Sales Monitoring
- Strong Communication Skills
- Written Communication
- Employee Coaching and Motivating
- Scheduling and Coordinating
- Marketing Skills
- Recruiting and Interviewing
- Customer Service
- Time Management
- Yardi Software
- Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Strategic Planning
- Compliance Monitoring
- Business Development
- Staff Management
- Rent Collections
- Leasing and Sales
- Skilled Multi-Tasker
- Customer Relations
- Operations Oversight
Timeline
Manager
Wonderbrett
01.2024 - Current
Floor Manager
Cookies
12.2022 - 09.2023
Property Manager
Board view apartment
05.2020 - 11.2022
Assistant Manager
T-mobile
01.2020 - 05.2021
MUD Makeup Licenses -
Salon Success
High School -
San Gorgoino
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