Kira Kurbanali
Ottawa,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Chef
Lady Kik's Catering
04.2012 - Current
- Oversee handling of orders, and communicateing with clients.
- Create menues
- Trained kitchen staff to perform various preparation tasks under pressure.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Owner
Platinum Cleaning Services
04.2004 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Generated revenues yearly and effectively capitalized on industry growth.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Dispatcher/Customer Service Manager
Genesis Deliveries
03.2020 - 02.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained and updated shipments status, tracking and tracing loads while in transit.
- Set schedules for deliveries and pickups.
- Coordinated drivers deliveries with schedules.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
Chef/Owner
Lady Kiki's Restaurant
05.2015 - 08.2018
- Managed day-to-day business operations.
- Managed payroll
- Food supply orders
- Created unique dishes
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Created menu's
- Evaluated suppliers to maintain cost controls and improve operations.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
Education
High School Diploma -
Montreal High School
Montreal, QCDynasty Culinary School
At;anta ,GA07.2013
Skills
- Organized
- Good at adapting to circumstantial conditions
- Excellent communicator
- Work well with others
- Strong ability to solve problems
- Great with logistics
- Food Spoilage Prevention
- Kitchen Equipment Operations
- Food Preparation Techniques
- Fine Dining Expertise
- Cleaning and Sanitizing Methods
- Food Plating and Presentation
Languages
English
Native or Bilingual
Timeline
Dispatcher/Customer Service Manager
Genesis Deliveries
03.2020 - 02.2023
Chef/Owner
Lady Kiki's Restaurant
05.2015 - 08.2018
Chef
Lady Kik's Catering
04.2012 - Current
Owner
Platinum Cleaning Services
04.2004 - Current
High School Diploma -
Montreal High School
Dynasty Culinary School
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