KIRA HONTARENKO
Mississauga,Ontario
Summary
Dynamic and results-oriented professional with extensive experience in hospitality, notably with SIR Corporation. Excelled in enhancing guest satisfaction and streamlining operations. Skilled in menu management and exceptional communication, fostering positive relationships with staff and guests alike. Proven track record in improving service delivery, leveraging strong interpersonal skills and a keen understanding of customer needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
SIR Corporation
Mississauga, Ontario
12.2023 - Current
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Built positive relationships with other front-of-house and kitchen staff.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Barista
Abbey's Bakehouse
Mississauga, Ontario
12.2023 - Current
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Memorized official and off-menu coffee and tea preparations.
- Ordered and received supplies to restock beverage items.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Crew Member
McDonald’s
Mississauga, Ontario
10.2022 - 03.2023
- Dedicated to providing customers with quick and accurate service, showing sensitivity to their individual needs, both at the till and in the dining areas.
- Greeted guests with valuable advice, and effective communication.
- Provided accurate and speedy service to customers.
- Collaborated with other crew members and managers to ensure efficient teamwork.
- Interacted pleasantly with guests to deliver quality customer service.
Education
High School Diploma -
John Fraser Secondary School
Mississauga, ON06-2025
GED -
Ukrainian Gymnasium 178
Kyiv, Ukraine05.2022
Skills
- Front desk
- Guest feedback
- Telephone reception
- Menu management
- Reservations
- Foreign language skills
- Event planning
- Exceptional communication
- POS software
- Table vacancy management
- Strong interpersonal skills
- Reservation coordination
- Impression management
- Front of house organization
- Team collaboration
- Task prioritization
Certification
- Smart Serve Certificate.
- Standard First Aid, CPR-C.
Languages
English
Full Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
References
References available upon request.
Timeline
Host
SIR Corporation
12.2023 - Current
Barista
Abbey's Bakehouse
12.2023 - Current
Crew Member
McDonald’s
10.2022 - 03.2023
High School Diploma -
John Fraser Secondary School
GED -
Ukrainian Gymnasium 178
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