Overview
Work History
Education
Skills
Leadership And Community Participation
Achievements
References
Timeline
Generic

Kira Helfrich

Victoria,Canada

Overview

8
8
years of professional experience

Work History

Cashier

My-Chosen Sugar Shack
08.2022 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, including in-store and phone orders.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Used POS system to enter orders, process payments and issue receipts.

Childcare

Various
04.2016 - Current
  • Attentively watched over and cared for between one to three children, in ages ranging from infant to eight
  • Provided and tended to the making of various nutritious meals throughout the day
  • Encouraged healthy communication and boundary setting between children, tailored to individual needs.
  • Maintained a physically and emotionally safe and engaging environment for the children.
  • Promptly took to providing a clean home for primary care-givers to come back to, whilst engaging the child/children into meaningful tasks to help better their surroundings.

Cashier & Kitchen Employee

A&W
09.2021 - 05.2022
  • Utilized the resources best suited for communication among staff, in order to efficiently and effectively correspond to produce the highest quality of customer satisfaction
  • Demonstrated the ability to jump from task to task seamlessly, in order to ensure maximum productivity
  • Maintained accurate levels of product to ensure the freshest food being served to guests, while creating as little waste as possible
  • Consistently maintained a clean workspace upholding all the provincial FoodSafe and WorkSafe guidelines
  • Maintained a healthy atmosphere and provided clear communication best suited for ensuring a positive customer experience.

Airbnb Cleaner

11.2020 - 06.2021
  • Responsible for the overall maintenance, doing so in a manner that upholds the standards that have been established
  • Efficiently managed time in order to comply with the predetermined check-in times.

Construction Site Laborer

10.2018
  • Tended to the overall care of the worksite, providing a clean and safe environment, most effective for work
  • Organized differing materials into varying piles, providing the ability for practical disposal.

Education

Bachelor of Arts - Psychology

University of Victoria
Victoria, BC
04.2026

Skills

  • Active Listening
  • Conflict Resolution
  • Emotional Intelligence
  • Team Building
  • Customer Service
  • Behavioral Management
  • Compassionate Communication

Leadership And Community Participation

Kids Help Phone, Volunteer Crisis Responder, 08/10/23 - Present

  • Partook in training to help individuals reach emotional regulation in a time of crisis, taking into account a variety of situational factors.
  • Responded to individuals seeking connection in a time of hardship, doing so in a way which validates individual experiences.

EMCS Leadership, 09/01/20 - 06/20/22 

  • Collaborated with others from both within the school, and community to strategically plan events, ensuring the inclusion of differing opinions.
  • Took initiative to make adjustments when needed and develop ideas pertaining to the objective at hand.
  • Promoted in school and community initiatives, therefore increasing the involvement of others and allowing for a wider spread impact to be made.

Camp Qwanoes LIT Program, Advanced Leadership Program, 06/01/21 - 09/30/21

  • Cared for cabins of overnight campers, aged 8-11, including children with autism and behavioural challenges, ensuring that everyone is including within camp-wide and cabin activities, while simultaneously focusing on emotional regulation.
  • Helped provide community engagement through the form of leading / assisting with group activities, while encouraging team building.
  • Took part in training sessions that were geared towards enhancing leadership abilities, within both camp and community settings.
  • Provided an environment well suited for growth within the spectrum of overcoming pre-existing fears, helping to encourage and make kids feel loved, while organizing and running different elements found within the camp setting, some of these being, a multi-level high ropes course, zipline, and other elements found within a "challenge course" setting; doing so in a manner best suited to provide a high level of care and security for every participant.

Camp Qwanoes CIT Program, Foundational Leadership Program, 07/01/20 - 09/30/20

  • Engaged into online sessions, in which there was a focus largely placed onto the growth and development of concepts such as, enhancing abilities to make personal growth, as well as strengthening pre-existing leadership capabilities.
  • Served within the kitchen, preparing food for approximately 100 staff members, doing so within a timely manner as to follow the tight schedule provided by the executive director of the camp.

Camp Qwanoes Step-Out Program, Entry Level Leadership Program, 07/01/19 - 07/31/19 

  • Engaged into sessions focusing on both personal growth, and growth within the spectrum of leadership.
  • Maintained proper standards of health and cleanliness within dining areas by completing various tasks such as washing and disinfecting surfaces including tables, walls, and counters.
  • Provided clean dishes to approximately 550 individuals including, campers, staff and the kitchen team by utilizing commercial dishwashing equipment within a timely manner.
  • Entered into multiple areas of service to help provide support, these areas included but are not limited to: dish room, maintenance, and events.

Achievements

  • Dogwood Diploma, Edward Milne Community School
  • VIHA Foodsafe Level 1 Certification, 09/01/18
  • Red Cross Standard First Aid, 02/24/19
  • CPR & AED Level C, 02/24/19

References

  • Rachelle Fafard, Childcare Parent, (250) 882 - 0410
  • Chantelle Morneau, My-Chosen Sugar Shack Manager, (250) 896 - 0983
  • Kathleen Klaassen, LIT Program Leader, (250) 857 - 1397

Timeline

Cashier

My-Chosen Sugar Shack
08.2022 - Current

Cashier & Kitchen Employee

A&W
09.2021 - 05.2022

Airbnb Cleaner

11.2020 - 06.2021

Construction Site Laborer

10.2018

Childcare

Various
04.2016 - Current

Bachelor of Arts - Psychology

University of Victoria
Kira Helfrich