Kira Bayliss
Whistler,BC
Summary
Upbeat, outgoing and enthusiastic, achieving 8 years of experience in the hospitality industry has allowed me to develop excellent service skills. I am driven by my love connecting with new people, which has ensured my success in public-oriented jobs.
Overview
7
7
years of professional experience
Work History
Server Assistant
Fairmont Chateau Whistler
Whistler, BC
08.2024 - Current
- Consistently provided thoughtful, personalised, and friendly service in line with the Fairmont Chateau's luxury standards, ensuring guests felt pampered and valued.
- Anticipatory service by proactively predicting guests' needs, ensuring customers enjoy their dining experience.
- Greeting guests warmly within one minute of arrival, engaging in two-way conversation, and ensuring that both food and beverage menus are offered promptly.
- In-depth product knowledge ensuring the ability to answer questions on ingredients, preparation, and allergy information.
- Hands-on experience assisting bartenders in drink preparation, garnishes, and pre-mixes facilitated a deep knowledge of techniques and top-quality products.
- Confident in my ability to promote signature cocktails, local products, and zero-proof options.
- Ensured timely delivery of guests' food within 15 minutes of ordering by effectively managing the pass and coordinating food running, while maintaining high service standards.
- Efficiently bused tables within five minutes of guests finishing their meals, enhancing guest satisfaction, and supporting servers to maintain luxury service.
- Demonstrated a high level of confidence in delivering luxury service in a fast-paced, team-oriented environment.
- Trained in POS systems, cash handling, and card machines.
Server
Rudy's Neopolitan Pizza
11.2020 - Current
- Set a positive tone for the entire dining experience as the first point of contact for greeting and seating over 150 guests per night.
- Balanced anticipatory service, with bartending and serving.
- Received in-person bartending and barista training in order to provide exceptional service during bar shifts.
- Bartending shifts ensured extensive knowledge of drink specifications, Italian aperitifs, and digestifs.
- Took food and drink orders promptly, showcasing expert knowledge of the menu and weekly specials.
- Managed high-volume table turnovers, contributing to increased restaurant revenue.
- Executed daily opening and closing tasks, maintaining operational readiness for each shift.
Bartending and Server
Dino Bar Nottingham
Nottingham
09.2022 - 10.2023
- Enhanced customer experience by providing exceptional bartending services, following strict drink specifications, and maintaining a clean bar area.
- Managed drink orders for both the restaurant and bar efficiently, ensuring drinks were made and delivered within 5 minutes of ordering.
- Balanced drink orders with guest interactions, constantly ensuring two-way conversations during peak times.
- Product knowledge of specialty cocktails, and an extensive wine menu.
- Exhibited strong multitasking abilities, balancing multiple tables and orders, while delivering prompt service.
- 'Service with a smile' ensured a positive guest experience and formed friendly relations with regular patrons.
Barista
Hipo
08.2022 - 10.2023
- In person, hands-on training in order to craft high-quality coffee beverages and provide friendly service.
- Operated espresso machines, blenders, commercial coffee brewers, and coffee pots.
- Handled cash and card transactions, maintaining accountability for daily register balances.
- Quick and efficient service in order to create a positive environment.
House Cleaning
Lennox Lea Hotel
01.2018 - 01.2022
- Performed deep-cleaning tasks on schedule, ensuring rooms remained clean and fresh.
- Duties involved hotel bathrooms, bedrooms, and kitchens.
- Learned how to safely use industrial cleaning equipment and chemicals with proper protocol and procedures.
- Ensured rooms were cared and inspected according to the Lennox Lea hotel standards to create a positive guest experience.
Server
Lennox Lea Hotel
10.2017 - 09.2018
- Maintained positive guest relations in intimate hotel dining area by greeting and taking care of guests during breakfast service.
- Set up breakfast buffets promptly before breakfast service.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Bachelor of Arts - History And American Studies
Universtity of Nottingham
Nottingham, England07.2024
Skills
- Strong hospitality skills
- Attention to detail
- Commitment to excellence
- Collaborative worker
- Friendly and outgoing
- Barista trained
Timeline
Server Assistant
Fairmont Chateau Whistler
08.2024 - Current
Bartending and Server
Dino Bar Nottingham
09.2022 - 10.2023
Barista
Hipo
08.2022 - 10.2023
Server
Rudy's Neopolitan Pizza
11.2020 - Current
House Cleaning
Lennox Lea Hotel
01.2018 - 01.2022
Server
Lennox Lea Hotel
10.2017 - 09.2018
Bachelor of Arts - History And American Studies
Universtity of Nottingham
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