Summary
Overview
Work History
Education
Skills
Timeline
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Kira Bayliss

Whistler,BC

Summary

Upbeat, outgoing and enthusiastic, achieving 8 years of experience in the hospitality industry has allowed me to develop excellent service skills. I am driven by my love connecting with new people, which has ensured my success in public-oriented jobs.

Overview

7
7
years of professional experience

Work History

Server Assistant

Fairmont Chateau Whistler
Whistler, BC
08.2024 - Current
  • Consistently provided thoughtful, personalised, and friendly service in line with the Fairmont Chateau's luxury standards, ensuring guests felt pampered and valued.
  • Anticipatory service by proactively predicting guests' needs, ensuring customers enjoy their dining experience.
  • Greeting guests warmly within one minute of arrival, engaging in two-way conversation, and ensuring that both food and beverage menus are offered promptly.
  • In-depth product knowledge ensuring the ability to answer questions on ingredients, preparation, and allergy information.
  • Hands-on experience assisting bartenders in drink preparation, garnishes, and pre-mixes facilitated a deep knowledge of techniques and top-quality products.
  • Confident in my ability to promote signature cocktails, local products, and zero-proof options.
  • Ensured timely delivery of guests' food within 15 minutes of ordering by effectively managing the pass and coordinating food running, while maintaining high service standards.
  • Efficiently bused tables within five minutes of guests finishing their meals, enhancing guest satisfaction, and supporting servers to maintain luxury service.
  • Demonstrated a high level of confidence in delivering luxury service in a fast-paced, team-oriented environment.
  • Trained in POS systems, cash handling, and card machines.

Server

Rudy's Neopolitan Pizza
11.2020 - Current
  • Set a positive tone for the entire dining experience as the first point of contact for greeting and seating over 150 guests per night.
  • Balanced anticipatory service, with bartending and serving.
  • Received in-person bartending and barista training in order to provide exceptional service during bar shifts.
  • Bartending shifts ensured extensive knowledge of drink specifications, Italian aperitifs, and digestifs.
  • Took food and drink orders promptly, showcasing expert knowledge of the menu and weekly specials.
  • Managed high-volume table turnovers, contributing to increased restaurant revenue.
  • Executed daily opening and closing tasks, maintaining operational readiness for each shift.

Bartending and Server

Dino Bar Nottingham
Nottingham
09.2022 - 10.2023
  • Enhanced customer experience by providing exceptional bartending services, following strict drink specifications, and maintaining a clean bar area.
  • Managed drink orders for both the restaurant and bar efficiently, ensuring drinks were made and delivered within 5 minutes of ordering.
  • Balanced drink orders with guest interactions, constantly ensuring two-way conversations during peak times.
  • Product knowledge of specialty cocktails, and an extensive wine menu.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders, while delivering prompt service.
  • 'Service with a smile' ensured a positive guest experience and formed friendly relations with regular patrons.

Barista

Hipo
08.2022 - 10.2023
  • In person, hands-on training in order to craft high-quality coffee beverages and provide friendly service.
  • Operated espresso machines, blenders, commercial coffee brewers, and coffee pots.
  • Handled cash and card transactions, maintaining accountability for daily register balances.
  • Quick and efficient service in order to create a positive environment.

House Cleaning

Lennox Lea Hotel
01.2018 - 01.2022
  • Performed deep-cleaning tasks on schedule, ensuring rooms remained clean and fresh.
  • Duties involved hotel bathrooms, bedrooms, and kitchens.
  • Learned how to safely use industrial cleaning equipment and chemicals with proper protocol and procedures.
  • Ensured rooms were cared and inspected according to the Lennox Lea hotel standards to create a positive guest experience.

Server

Lennox Lea Hotel
10.2017 - 09.2018
  • Maintained positive guest relations in intimate hotel dining area by greeting and taking care of guests during breakfast service.
  • Set up breakfast buffets promptly before breakfast service.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

Bachelor of Arts - History And American Studies

Universtity of Nottingham
Nottingham, England
07.2024

Skills

  • Strong hospitality skills
  • Attention to detail
  • Commitment to excellence
  • Collaborative worker
  • Friendly and outgoing
  • Barista trained

Timeline

Server Assistant

Fairmont Chateau Whistler
08.2024 - Current

Bartending and Server

Dino Bar Nottingham
09.2022 - 10.2023

Barista

Hipo
08.2022 - 10.2023

Server

Rudy's Neopolitan Pizza
11.2020 - Current

House Cleaning

Lennox Lea Hotel
01.2018 - 01.2022

Server

Lennox Lea Hotel
10.2017 - 09.2018

Bachelor of Arts - History And American Studies

Universtity of Nottingham

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Kira Bayliss