Kiptoo Barsongol
Calgary
Summary
Observant Diversity & Inclusion Officer committed to fostering a community that values,respects all irrespective individual difference. Dutiful and diligent individual with solid history of achievement in diversity and leadership.
Similarly an adept at fostering student growth and managing classroom dynamics, I excelled in creating supportive learning environments during my tenure at educational institutions. I also seek to offer professional skills, utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Customer Experience Executive
Safaricom
08.2010 - 04.2024
- Interact with customers and solve technical and non technical issues affecting customers communication and data gadgets.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed staff welfare.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Reduced customer complaints by proactively identifying issues and implementing targeted solutions.
- Performed people management tasks as a Team Leader and conducted sales reconciliations.
- Cross sell Safaricom products and services such as handsets and phones accessories.
- Built customer confidence by actively listening to concerns and giving resolutions.
- Analyzed trends and provided recommendations to management regarding quality of service such as speed of resolution and new trends of fraud.
- Trained and motivated new associates on daily routines to sustain business productivity.
Diversity and Inclusion Officer
Safaricom Public Limited
06.2017 - 04.2024
- Develop programs and policies that enhances employees wellness
- Enhanced collaboration between stakeholders.
- Develop training materials that enhances Diversity and Inclusion tenets.
- Conduct activities and programs that enhances employees cohesion.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Part Time Teacher
MWIRUTI SEC SCHOOL
09.2019 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Planned and implemented integrated lessons to meet national standards.
Part Time Geography Teacher
Mt.Kenya University
01.2014 - 03.2017
- Maintained record of student academic progress for development of report cards and monitoring of academic progress over time.
- Organized school trips and excursions.
- Enhanced students'' critical thinking skills through the use of engaging group projects and debates on global issues.
- Met departmental and program deadlines according to institutional reporting requirements.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Teacher-Lions Sec School
Lions Club International
10.2005 - 08.2009
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
Teacher,Little Lambs School
Little Lambs School
10.2002 - 05.2005
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Education
Bachelor of Education - ARTS-Geography & KISWAHILI
MOI UNIVERSITY
ELDORET,KENYA10.2007
PRIMARY TEACHER - ALL SUBJECT IN KENYA PRIMARY SCHOOL
KIGARI TEACHERS COLLEGE
EMBU09.2001
Skills
- Classroom Management
- Critical Thinking
- Lesson Planning
- Motivating students
- Complaint Handling
- Customer Feedback Analysis
- Brand representation
- Customer Service
- Decision-Making
- Time Management
- Strategic Planning
- Report Writing
- Work Coordination
Languages
English
Full Professional
Swahili
Full Professional
Timeline
Part Time Teacher
MWIRUTI SEC SCHOOL
09.2019 - Current
Diversity and Inclusion Officer
Safaricom Public Limited
06.2017 - 04.2024
Part Time Geography Teacher
Mt.Kenya University
01.2014 - 03.2017
Customer Experience Executive
Safaricom
08.2010 - 04.2024
Teacher-Lions Sec School
Lions Club International
10.2005 - 08.2009
Teacher,Little Lambs School
Little Lambs School
10.2002 - 05.2005
Bachelor of Education - ARTS-Geography & KISWAHILI
MOI UNIVERSITY
PRIMARY TEACHER - ALL SUBJECT IN KENYA PRIMARY SCHOOL
KIGARI TEACHERS COLLEGE
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