Ki On Kwong
Bumaby,BC
Summary
Smart professional skilled in organizing documents, managing calendars, scheduling appointments, and maintaining databases. Experienced in file management, customer service, and office equipment upkeep. Dedicated to providing a high level of customer service and accuracy in all tasks.
Overview
4
4
years of professional experience
Work History
Grocery Associate
TNT Supermarket
04.2024 - Current
- Assisted shoppers in locating desired products, resulting in increased customer satisfaction and sales.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Medical and Office Assistant (Internship)
Center For Advanced Orthopedics and Sports Medicine
06.2023 - 09.2023
- Answered incoming calls promptly and professionally, took messages or transferred calls to appropriate personnel
- Greeted visitors in a professional manner and provided assistance when necessary
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
Customer Service Representative
Harriman Property Management Limited
09.2020 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Shop Assistant
Nuttea
03.2021 - 09.2021
- Maintained store cleanliness by restocking shelves, cleaning displays and organizing merchandise
- Maintained cleanliness and organization of back room and damaged product area
- Provided excellent customer service by assisting customers with product selection, answering inquiries and resolving complaints.
Education
Bachelor of Arts (B.A.) in Public Health -
University of California-Irvine
Irvine, CA10.2023
Associate of Arts - Publich Health
Shoreline Community College
Seattle, Wa09.2019
Skills
- Data Entry
- Customer Service
- Issue Resolution
- Complex Problem-solving
- Positive Attitude
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Grocery Associate
TNT Supermarket
04.2024 - Current
Medical and Office Assistant (Internship)
Center For Advanced Orthopedics and Sports Medicine
06.2023 - 09.2023
Shop Assistant
Nuttea
03.2021 - 09.2021
Customer Service Representative
Harriman Property Management Limited
09.2020 - 09.2021
Bachelor of Arts (B.A.) in Public Health -
University of California-Irvine
Associate of Arts - Publich Health
Shoreline Community College
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