Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kinza Khan

Irvine

Summary

Dynamic and dedicated professional with extensive experience in hospitality. Skilled in bilingual communication, team collaboration, and leadership, consistently enhancing guest experiences and fostering a culture of excellence among team members.

Overview

10
10
years of professional experience

Work History

Housekeeping Supervisor

Waldorf Astoria
Dana Point
11.2024 - 07.2025
  • Supervised daily housekeeping operations to maintain high cleanliness standards.
  • Trained and mentored staff on effective cleaning techniques and safety protocols.
  • Inspected guest rooms and public areas for quality assurance and compliance.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.

Concierge

Walodrf Astoria
Dana Point
12.2022 - 10.2024
  • Coordinated reservations, transportation, and dining arrangements for guests seamlessly.
  • Managed VIP services and ensured high-profile guests received tailored attention.
  • Responded to guest feedback, resolving issues to ensure satisfaction during their stay.
  • Trained new staff on concierge procedures and customer service best practices effectively.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.

Barista Trainer

Starbucks
Laguna Niguel
02.2020 - 01.2023
  • Working in the highest-paced Starbucks in the county has given me the ability to handle high-stress situations while maintaining excellent, quality customer service.
  • As a trainer, I coach the new hires on all the company's standards and procedures during operations.
  • I emphasize maintaining the store's purpose of connecting with customers and carrying out proper procedures during COVID to ensure standards are a major focus.

Barista

Waldorf Astoria
Irvine
08.2021 - 11.2022
  • Maintained cleanliness and organization of work area and coffee stations.
  • Provided exceptional customer service, ensuring a welcoming atmosphere for guests.
  • Assisted in training new baristas on beverage preparation and customer interaction.
  • Handled cash transactions accurately while adhering to hotel policies.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.

Juicer/ key holder

Cuppa Juice Juicery
Lake Forest
04.2019 - 08.2019
  • As a keyholder to the store, I was trusted in properly preparing fruits and vegetables in a sanitary environment as well as keeping a tab of items that were running low for the morning worker's order.
  • Ensuring all items were restocked and the store stayed clean and regulated were key parts to quality to match great customer service.
  • I was able to grow in responsibility as I learned to manage shifts alone and communicate with management on possible hazards.

Seasonal cashiers assistance/ Bakery

Costco Wholesale
Laguna Niguel
10.2018 - 01.2019
  • Condensed items into boxes to help cashiers go through lines quickly and effectively while still maintaining customer connections.
  • Was flexed to Bakery due to being understaffed and was guided to excel in both positions.

Trainer

Panera Bread
Aliso Viejo
12.2015 - 08.2016
  • Served as liaison between customer and business.
  • Responsible for training new employees on the proper procedures in line work as well as the back of housework.
  • Communicated with new employees in a friendly and collaborative manner to ensure teachings were retained.

Education

Communications -

California State University San Marcos
San Marcos
09.2019

Skills

  • Bilingual communication
  • Effective communication
  • Eagerness to learn
  • Dependability
  • Adaptability
  • Empathy
  • Passion for growth

Languages

Spanish

Timeline

Housekeeping Supervisor

Waldorf Astoria
11.2024 - 07.2025

Concierge

Walodrf Astoria
12.2022 - 10.2024

Barista

Waldorf Astoria
08.2021 - 11.2022

Barista Trainer

Starbucks
02.2020 - 01.2023

Juicer/ key holder

Cuppa Juice Juicery
04.2019 - 08.2019

Seasonal cashiers assistance/ Bakery

Costco Wholesale
10.2018 - 01.2019

Trainer

Panera Bread
12.2015 - 08.2016

Communications -

California State University San Marcos

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Kinza Khan