Kin Yung Ku

• UA to GA4 Migration for both website and mobile app.

• CNC machine operator.
• Fabric Spreader (machine operator)
• Cutting machine operator
• PowerJack / Moving Equipment operator
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.

• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Negotiate payment terms and methods for each client. Coordinate with the Hong Kong office and manufacture in China to meet every terms and condition required by each client

• Utilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties in order to negotiate payment arrangements on high collectibility or value accounts.
• Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
• Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal, take accounts out of treatment (close accounts) within certain guidelines.
• Professional weekly meetings for training and guidelines updates.
• Ability to multi-task by speaking with customers and typing notes simultaneously.
• Meet monthly individual goals as set by the Department Manager.
• Using internet as a resource to do research (such as asset assessment) to help provide solutions to company or individual for financial planning.

■ Provided professional care, for a voluntary position, to patients in a relatively depressed environment

■ Utilized a strong sense of professionalism and reliability for patients to rely on after each pass-away of a few of the senior patients in the Long Term Care Unit

■ Group Activities - Assist and encouraging Social interaction amongst patients

■ One to One Visitors - forming a relationship of support, friendliness and companionship that helps patients adjust to life changes

■ Religious and Spiritual Care - assist with church services

■ Introduce myself to a patient, communicating with the Hearing Impaired / Speech Impaired / Sight Impaired / Mentally Impaired

■ Being able to handle hostile or aggressive, perhaps difficult patient