Kin Wai Derek Chow

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
• Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
• Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
• Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
• Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reduced operational risks while organizing data to forecast performance trends.

• Unloaded, inspected, and stored damaged and returned products.
• Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
• Adhered to company safety guidelines to minimize warehouse accidents.
• Distributed returned merchandise to appropriate store departments or palletized for liquidation.
• Documented returned product details in company inventory tracking system.
• Delivered high-quality customer service by gathering feedback on product deficiencies.
• Managed returns shipment process, including packaging materials and coordinating pick-ups with carriers, ensuring timely delivery to designated locations.
• Upheld quality control standards by thoroughly inspecting returned items before restocking or disposing of them accordingly.
• Improved store reputation by quickly addressing negative feedback related to return experiences, finding amicable solutions for all parties involved.
• Expedited high volume of returns during peak seasons, maintaining a consistently organized workspace.
• Enhanced customer satisfaction by promptly processing returned items and issuing refunds or exchanges.
• Increased accuracy in return documentation by meticulously entering data into the system and verifying transaction details.

• Gained in-depth understanding of company products, systems and policies to give customers expert support.
• Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
• Handled high call volumes while maintaining a courteous and professional demeanor.
• Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.

· Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs

· Deliver reliable solutions to our customers with a sense of urgency and sound judgment

· Drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets

· Complete accurate transactions in a timely manner

· Incorporate feedback on a regular basis, to improve your personal and professional development

· Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer retention)

· Embrace change in a fast-paced, performance driven team environment