KIN SUN LEE
San Francisco
Summary
Dedicated Technician proficient in troubleshooting and customer relations, backed by extensive experience in safety compliance and employee training. Committed to fostering a productive work environment with zero work loss days while continuously adapting to industry advancements. Proven ability to lead teams in achieving operational excellence.
Overview
24
24
years of professional experience
Work History
Technician
Foxtron Security/SBA
10.2019 - Current
- Maintained safe work environment through strict adherence to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring team consistency.
- Leveraged strong diagnostic skills for troubleshooting and diagnosing malfunctioning equipment.
- Completed complex repairs rapidly by applying attention to detail and efficiency.
- Adapted quickly to new challenges and technologies, mastering necessary skills effectively.
- Engaged in continuous learning initiatives to remain informed on industry trends and technological advancements.
Manager/Service Advisor
California Auto Center
10.2014 - 11.2019
- Advised customers on vehicle issues and service options to enhance satisfaction.
- Developed and enforced safety protocols to maintain workplace standards.
- Managed daily operations to ensure efficient service delivery.
- Collaborated with technicians to resolve vehicle problems and repairs efficiently.
- Managed technicians to optimize vehicle servicing and minimize customer wait time.
- Ensured delivery of honest services to maintain trust and integrity with customers.
Manager/Partner
Auto Europa
03.2012 - 09.2014
- Manage employees to ensure repairs were completed in a timely manner
- Led daily operations to ensure efficient workflow and productivity.
- Developed safety protocols to ensure compliance with industry standards and regulations.
- Dealt with Claims Adjusters/Insurance Co
- Assisted clients with insurance consultation
- Monitored status of all claims.
Assistant Manager
Walgreens
02.2005 - 01.2012
- Trained new and existing employees on duties and projects
- Supervised employees to make sure daily duties are performed in a timely manner
- Managed budgets, payroll, and expenses to minimize overhead cost while increasing profit
- Worked directly with Store and Pharmacy Manager to ensure workflow and excellent customer service.
Service Manager
Wells Fargo Bank
07.2002 - 02.2005
- Managed tellers to maintain great customer service
- Resolved customer complaints and issues to enhance satisfaction and retention
- Assisted clients with banking needs and services to ensure seamless transactions
- Trained tellers on sales and cross sales of existing and new bank products to drive revenue growth
- Worked with Branch Manager to oversee bank’s daily operations
Education
Computer Arts -
Academy of Arts University
San Francisco, CA01-2002
High School Diploma -
John Adams
San Francisco, CA01-1997
Skills
- Automotive repair knowledge
- Tool and power tool proficiency
- Hardware installation
- Labor law compliance
- Diagnostic testing
- Inventory analysis
- Inventory management
- Staff training and development
- Attention to detail and problem solving
Accomplishments
- Promoted from Banker to Service Manager at Wells Fargo Bank.
- Promoted from Service Advisor to shop Manager at California Auto Center.
References
Jeff Tom 415-816-3329 Po Leung 650-692-5222 Delon Ngai 415-730-0480
Timeline
Technician
Foxtron Security/SBA
10.2019 - Current
Manager/Service Advisor
California Auto Center
10.2014 - 11.2019
Manager/Partner
Auto Europa
03.2012 - 09.2014
Assistant Manager
Walgreens
02.2005 - 01.2012
Service Manager
Wells Fargo Bank
07.2002 - 02.2005
Computer Arts -
Academy of Arts University
High School Diploma -
John Adams