Kinjalkumar Patel
Summary
Motivated professional with extensive experience in customer service and team management, skilled in conflict resolution and business communication. Proven track record in improving service efficiency and enhancing customer satisfaction. Ready to apply expertise in Customer Service Management to support and grow with a dynamic team.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Air Canada
11.2021 - Current
- Resolved customer inquiries efficiently and accurately, improving satisfaction levels.
- Trained new team members on customer service protocols and system navigation.
- Streamlined communication processes between departments to enhance service delivery.
- Implemented process enhancements that reduced response times and increased efficiency in service operations.
Access control officer
ASP Incorporated
09.2019 - 03.2022
- Monitored access points, ensuring compliance with security protocols and company policies.
- Conducted regular inspections of facilities to identify vulnerabilities and enhance security measures.
- Managed incidents effectively by promptly responding to alarms and investigating disturbances.
- Acted as an ambassador for GTAA, ensuring a safe and welcoming environment for the public.
Customer Sales Representative
Subway Canada
05.2018 - 09.2019
- Developed strong customer relationships to enhance loyalty and drive repeat sales.
- Provided product knowledge training to team members, improving overall sales performance.
- Assisted in resolving customer complaints efficiently, ensuring satisfaction and retention.
- Coordinated promotional campaigns that increased brand visibility and customer engagement.
Education
Master Of Science - Organic Chemistry
Shree A N Patel P.G. Institution
04.2014
Bachelor Of Science - Organic Chemistry
R K Parikh Arts & Science College
04.2012
Skills
- Client support
- Analytical reasoning
- Conflict resolution
- Effective relationship management
Languages
English
Hindi
Gujarati
Timeline
Customer Service Representative
Air Canada
11.2021 - Current
Access control officer
ASP Incorporated
09.2019 - 03.2022
Customer Sales Representative
Subway Canada
05.2018 - 09.2019
Bachelor Of Science - Organic Chemistry
R K Parikh Arts & Science College
Master Of Science - Organic Chemistry
Shree A N Patel P.G. Institution
Similar Profiles
Sara AhmedSara Ahmed
SENIOR PLANNING ENGINEER at AIR CANADASENIOR PLANNING ENGINEER at AIR CANADA
Addrianna Graham DelargeAddrianna Graham Delarge
Flight Attendant at Air CanadaFlight Attendant at Air Canada
Simrandeep KaurSimrandeep Kaur
Ground Service Agent at Air CanadaGround Service Agent at Air Canada
Kieran HurleyKieran Hurley
IT Manager, App. Dev., Dep. & Maint. at Air CanadaIT Manager, App. Dev., Dep. & Maint. at Air Canada
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go