Kinjalben Patel
Greater Sudbury,ON
Summary
Professional with strong background in customer service management, prepared for leadership in client relations. Demonstrates keen ability to foster team collaboration and drive results in dynamic environments. Skilled in problem-solving, conflict resolution, and effective communication. Reliable, adaptable, and focused on enhancing customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Representative Manager
Kwikway
11.2017 - Current
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Increased customer retention rates through proactive outreach efforts and personalized followups.
- Evaluated emerging technologies for potential integration into current workflows, enhancing overall operational efficiency.
- Reduced response times to customer inquiries by optimizing staff schedules for peak hours.
Call Center Representative
Airindia
08.2014 - 09.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Identified upselling opportunities to increase revenue generation.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Trillum College
Greater Sudbury, ON07-2019
BBA - Accounting And Finance
IV Patel College of Commerce
Gujarat,India04-2008
Skills
- Call center management
- Workforce planning
- Complaint handling
- Customer satisfaction measurement
- Escalation management
- Issue resolution
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Customer Service Representative Manager
Kwikway
11.2017 - Current
Call Center Representative
Airindia
08.2014 - 09.2016
High School Diploma -
Trillum College
BBA - Accounting And Finance
IV Patel College of Commerce
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