Kinjal Shukla Clement
Peterborough
Summary
I am trusted across the agency as a reliable resource for Quality Assurance, frequently supporting staff, leadership, OPRs, and community partners with QAM-related questions and guidance. Through ongoing practice and continuous learning, I have built strong knowledge of QAM legislation, Serious Occurrence guidelines, MCCSS expectations, and sector standards, helping ensure consistent and accurate compliance across programs.
I have contributed meaningfully to FOCUS Accreditation preparation, collaborated on system improvements, and supported the onboarding and training of new Quality Assurance Advisors to strengthen team capacity. I take pride in developing practical tools that make work clearer and more efficient for others. Throughout my roles, I have been recognized for my adaptability, professionalism, and steady approach, consistently meeting performance goals while fostering collaboration and supporting positive outcomes for the agency.
Overview
5
5
years of professional experience
Work History
Quality Assurance Advisor
Canopy Support Services
03.2023 - Current
- Recognized as the agency’s primary QAM expert, providing authoritative guidance, interpretation, and problem-solving for staff, managers, and OPRs.
- Successfully onboarded and trained new QAA staff, delivering structured training on QAM, SOR, auditing processes, agency protocols, and sector expectations.
- Act as a designated Serious Occurrence Reporter, completing Level 1 and Level 2 SORs with exceptional accuracy and consistency, and mentor staff on proper SOR documentation.
- Led FOCUS Accreditation initiatives with the Director, performing evidence analysis, compliance validation, file reviews, and system improvements.
- Initiated multiple new tools and internal systems that enhanced efficiency, risk mitigation, documentation, and agency workflow.
- Conduct comprehensive internal QAM audits for adult programs, identify risks, develop corrective action plans, and collaborate with Program Managers and OPRs to achieve compliance.
- Analyze new legislation, QAM indicators, MCCSS expectations, and sector updates to ensure agency-wide alignment and readiness.
- Adapt quickly and effectively to organizational and program changes—recognized for flexibility, leadership, and proactive problem-solving.
- Consistently achieve all performance appraisal goals, demonstrating commitment to excellence, innovation, and continuous learning.
- Collaborate cross-departmentally to elevate service quality, ensure compliance, and support agency-wide improvement initiatives.
- Conducted comprehensive quality audits to ensure compliance with internal and external standards.
- Trained new team members on quality assurance protocols and best practices.
Passport Coordinator
Canopy Support Services
06.2021 - 02.2023
- Coordinated case management for a high-volume caseload of nearly 600 individuals receiving developmental services funding.
- Provided education to individuals and families regarding Passport program eligibility, processes, and documentation requirements.
- Collaborated with DSO and internal teams to confirm eligibility, allocations, and prioritization for service funding.
- Conducted needs assessments and supported individuals in crisis with safety plans, active listening, and trauma-informed intervention.
- Reviewed compliance standards, and contributed to internal process improvements.
- Developed a community resource manual for families and caregivers.
Field Placement Student
Canadian Health Recovery Centre
01.2021 - 04.2021
- Facilitated trauma-informed group therapy sessions that promoted connection, emotional safety, and personal growth among participants.
- Completed accurate, clinically appropriate documentation detailing client needs, risk factors, progress, and treatment effectiveness.
- Collaborated with multidisciplinary teams to coordinate holistic, client-centered care plans.
- Provided crisis intervention and emotional support during acute situations, ensuring client safety and adherence to agency protocols.
- Educated clients and families on addiction, recovery supports, relapse prevention, and available community resources.
- Conducted intake assessments to identify client needs, establish rapport, and inform individualized care planning.
- Responded to emergency situations with professionalism and timely intervention, connecting clients with appropriate supports and services.
Education
Bachelor of Science - Biotechnology
Uka Tarsadia University
India09-2019
Diploma - Social Services
Fleming College
Peterborough, Ontario09-2019
Skills
- Detail-oriented
- Quality assurance
- Analytical thinking
- Problem-solving skills
- Team collaboration
- Data analysis
- Documentation and reporting
- Risk management
- Internal audits
- Regulatory compliance
- Project management
Accomplishments
- Quality Assurance & Compliance
- Contributed to strengthening agency-wide QAM compliance by serving as the primary internal resource for staff seeking clarification, guidance, or support.
- Supported consistent and accurate Serious Occurrence Reporting by submitting reports within required timelines and mentoring staff on documentation expectations.
- Played a key role in preparing Canopy for FOCUS Accreditation by assisting with evidence collection, process reviews, and compliance improvements. Leadership & Training
- Helped onboard new Quality Assurance staff by providing clear training, templates, and supportive guidance that increased their confidence and consistency in applying QAM and SOR standards.
- Frequently recognized by colleagues for reliability and approachability when navigating complex compliance questions. Process Improvement
- Initiated practical tools and process enhancements that made documentation, auditing, and workflow tasks more efficient and user-friendly for staff.
- Identified areas where systems could be improved and collaborated with internal teams to implement changes that supported accuracy, consistency, and service quality. Adaptability & Professional Growth
- Consistently adapted to evolving expectations, legislative updates, and agency changes while maintaining a positive and solution-focused approach.
- Successfully achieved all performance appraisal goals by demonstrating initiative, accountability, and commitment to continuous learning. Collaboration & Community Contribution
- Built strong working relationships with OPRs, internal teams, and community partners, contributing to smoother communication and improved alignment with compliance expectations.
- Recommended to serve on the City of Peterborough’s Accessibility Advisory Committee, reflecting commitment to inclusion and community engagement.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Certification
- Registered Social Service Worker (OCSWSSW)
- Mental Health First Aid
- First Aid & CPR Level C
- Non-Profit Financial Management
- Harm Reduction in Practice
- Dialectical Behaviour Therapy (DBT) Training
- Substance Use & Addictions Training
- QAM Awareness, AODA, OHSA Training
Timeline
Quality Assurance Advisor
Canopy Support Services
03.2023 - Current
Passport Coordinator
Canopy Support Services
06.2021 - 02.2023
Field Placement Student
Canadian Health Recovery Centre
01.2021 - 04.2021
Bachelor of Science - Biotechnology
Uka Tarsadia University
Diploma - Social Services
Fleming College