Kinjal Rajyaguru
Brampton
Summary
Dynamic customer service professional with experience at Amazon, adept at implementing safety protocols and enhancing customer satisfaction. Proficient in CRM tools and skilled in problem-solving, I excel in analyzing customer issues and delivering effective solutions. Committed to maintaining a customer-first mindset while achieving organizational goals.
Overview
3
3
years of professional experience
Work History
Delivery Center Support Worker
Amazon
Brampton, ON
12.2024 - 02.2025
- Developed and implemented safety protocols to ensure compliance with health and safety regulations.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Inspected outgoing shipments for accuracy before dispatching from the warehouse.
- Organized work area at end of shift to ensure it is ready for next day's production run.
Customer Service Representative
Sun Life
Brampton, ON
06.2024 - 11.2024
- Provided exceptional customer service.
- Policy and Claims Support
- Account Maintenance
- Issue Resolution
- Cross-Functional Coordination
- Documentation and Compliance
- Experience with group insurance or corporate clients
Customer Service Representative
VI
Ahmedabad
01.2022 - 05.2023
- Provided first-level technical support for mobile network problems, internet connectivity issues, and SIM-related concerns.
- Explained VI prepaid and postpaid plans, data packs, roaming services, and value-added services to customers based on their usage needs
- Logged customer complaints, ensured proper escalation to relevant departments, and followed up until satisfactory resolution.
- Promoted new offers, upgrades, and additional services to customers during interactions, contributing to revenue generation targets.
- Worked with team leaders and supervisors to improve call quality, follow processes, and participate in team meetings and training sessions.
Education
High School Diploma -
Algoma University
Brampton, ON04-2025
Bachelor of Science - Computer Science
Sal Institute
Ahmedabad04-2018
Skills
- Proficiency in using CRM tools
- Data entry and system navigation
- Basic troubleshooting for telecom and tech roles
- Familiarity with email, live chat, and ticketing platforms
- Ability to analyze customer issues and find effective solutions
- Ability to learn and explain company products or services quickly
- Goal-oriented
- Maintaining a customer-first mindset
- Polite and professional tone
- Fluent in English, Hindi, Gujarati
Timeline
Delivery Center Support Worker
Amazon
12.2024 - 02.2025
Customer Service Representative
Sun Life
06.2024 - 11.2024
Customer Service Representative
VI
01.2022 - 05.2023
High School Diploma -
Algoma University
Bachelor of Science - Computer Science
Sal Institute