Summary
Overview
Work History
Education
Skills
Timeline
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Kinjal Rajyaguru

Brampton

Summary

Dynamic customer service professional with experience at Amazon, adept at implementing safety protocols and enhancing customer satisfaction. Proficient in CRM tools and skilled in problem-solving, I excel in analyzing customer issues and delivering effective solutions. Committed to maintaining a customer-first mindset while achieving organizational goals.

Overview

3
3
years of professional experience

Work History

Delivery Center Support Worker

Amazon
12.2024 - 02.2025
  • Developed and implemented safety protocols to ensure compliance with health and safety regulations.
  • Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
  • Inspected outgoing shipments for accuracy before dispatching from the warehouse.
  • Organized work area at end of shift to ensure it is ready for next day's production run.

Customer Service Representative

Sun Life
06.2024 - 11.2024
  • Provided exceptional customer service.
  • Policy and Claims Support
  • Account Maintenance
  • Issue Resolution
  • Cross-Functional Coordination
  • Documentation and Compliance
  • Experience with group insurance or corporate clients

Customer Service Representative

VI
01.2022 - 05.2023
  • Provided first-level technical support for mobile network problems, internet connectivity issues, and SIM-related concerns.
  • Explained VI prepaid and postpaid plans, data packs, roaming services, and value-added services to customers based on their usage needs
  • Logged customer complaints, ensured proper escalation to relevant departments, and followed up until satisfactory resolution.
  • Promoted new offers, upgrades, and additional services to customers during interactions, contributing to revenue generation targets.
  • Worked with team leaders and supervisors to improve call quality, follow processes, and participate in team meetings and training sessions.

Education

High School Diploma -

Algoma University
Brampton, ON
04-2025

Bachelor of Science - Computer Science

Sal Institute
Ahmedabad
04-2018

Skills

  • Proficiency in using CRM tools
  • Data entry and system navigation
  • Basic troubleshooting for telecom and tech roles
  • Familiarity with email, live chat, and ticketing platforms
  • Ability to analyze customer issues and find effective solutions
  • Ability to learn and explain company products or services quickly
  • Goal-oriented
  • Maintaining a customer-first mindset
  • Polite and professional tone
  • Fluent in English, Hindi, Gujarati

Timeline

Delivery Center Support Worker

Amazon
12.2024 - 02.2025

Customer Service Representative

Sun Life
06.2024 - 11.2024

Customer Service Representative

VI
01.2022 - 05.2023

High School Diploma -

Algoma University

Bachelor of Science - Computer Science

Sal Institute

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Kinjal Rajyaguru