KINJAL PATEL

● Assist Digital customers with any questions or issues that arise with their accounts via phone, email, and webinars

● Handle inbound calls, emails, and support tickets, and respond efficiently to customer questions regarding print and digital edition

● Interact with Sales Support Manager, , Marketing, Accounting, Shipping and other departments as needed to solve representative and customer problems and concerns

● Generate leads through various channels, including cold calling, networking, referrals, social media, and other relevant means

● Build and maintain strong, long-lasting customer relationships to foster repeat business and customer loyalty

● Provide training to new & existing team to ensure maximum quality of customer service, sales & closing techniques, product knowledge, up sale insurance

● Interview applicants for personal, mortgage, student and Business loans

● Complete credit and loan documentation

● Prepare statements on delinquent accounts and forward irreconcilable accounts for collector action

● Review and update credit and loan files

● Create a business plan including Sales and recruiting projections, budgets and goals

● Resolve customer complaint on BBB, Yelp or Google by being empathetic & quick in response

● Drafted meeting agendas supplied advance materials and executed follow-up for meetings and team conferences

● Designated electronic file systems and maintained electronic and paper files

● Received and screened a high volume of internal and external communications, including email and mail Served as central point of contact for all outside vendors needing to gain access to the building

● Organized files, developed spreadsheets, faxed reports and scanned documents Go the extra mile to make sure that the overall operations of SEARS is running efficiently and Keep manager updated on busy territories and important issues

● Provide students with information about admission process an answer any questions they have

● Review student applications, including their test scores, grades and extracurricular activities

● Examine the current admission process and recommend changes when necessary

● Process paperwork for accepted

● Assist in recruiting new students by overseeing promotional event and campus tours

● Guide Students through the application and acceptance process