Summary
Overview
Work History
Education
Skills
Languages
Certification
Websites
Timeline

Kinjal Khona

Ajax,Ontario

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Offering excellent problem-solving, communication and multitasking abilities. Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets.Motivated to maintain customer satisfaction and contribute to company success. Dedicated Customer Service providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual.

Overview

5
5
years of professional experience
1
1
Certificate

Work History

Team Leader

Mary Brown's Chicken & Taters
Pickering, ON
08.2020 - Current
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Fostered positive employee relationships through communication, training and development coaching.

Server and Cashier

Madura Dine-In Restaurant
Ajax, Ontario
03.2020 - 10.2020
  • Operated cash register, collected payments and provided accurate change.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.

Sales Associate

Victoria's Secret
Oshawa, ON
11.2019 - 01.2020
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Offered product and service consultations and employed upselling techniques.
  • Built trusting relationships with customers by making personal connections.

Digital Media Editor

Morewell Trade Link
Mumbai, India
12.2018 - 02.2019
  • Created multimedia content for social media, digital advertising, marketing videos and customer help videos.
  • Uploaded final cuts to content management systems and client platforms.
  • Incorporated feedback in workflow process to deliver global consistency across work.
  • Liaised with editorial personnel to create and produce digital and marketing content and promo development.

Executive Assistant

Angel Broking Pvt Ltd
Mumbai, India
08.2018 - 10.2018
  • Promoted value and benefits of latest products and services to increase consumer awareness and enhance sales.\
  • Built and fostered strong relationships with current and prospective clients.
  • Updated CRM system with customer information, account activity and pipeline information.
  • Segmented customer database for targeted marketing activities.

Education

Post- Graduate Certificate - International Business Management

Durham College, Oshawa, ON
04.2020

Graduate Certificate - Bachelor of Management Studies

University of Mumbai, Mumbai, India
04.2018

Skills

  • Safety
  • Experience in leadership
  • Customer Satisfaction
  • Team Supervision
  • Superior communication skills
  • Cash register operations
  • Reliable and punctual

Languages

English Fluent
Gujarati Native
Hindi Fluent
Marathi

Certification

MS Office Certification

Websites

Timeline

Team Leader - Mary Brown's Chicken & Taters
08.2020 - Current
Server and Cashier - Madura Dine-In Restaurant
03.2020 - 10.2020
Sales Associate - Victoria's Secret
11.2019 - 01.2020
Digital Media Editor - Morewell Trade Link
12.2018 - 02.2019
Executive Assistant - Angel Broking Pvt Ltd
08.2018 - 10.2018
Durham College - Post- Graduate Certificate, International Business Management
University of Mumbai - Graduate Certificate, Bachelor of Management Studies

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Kinjal Khona