Paras Saharan
Saint John,NB
Summary
Dedicated and customer-focused professional with experience in both technical and client service roles. Proven ability to deliver exceptional customer experiences, resolve inquiries efficiently, and build strong client relationships. Skilled in handling transactions, providing product recommendations, and ensuring seamless service. Adept at working in fast-paced environments, multitasking, and problem-solving with a detail-oriented approach. Seeking to leverage customer service expertise and technical knowledge to contribute to CIBC’s commitment to excellence.
Overview
2
2
years of professional experience
Work History
Service Technician
Mr.lube
01.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Sales and Marketing Representative
Tire Craft
01.2023 - 12.2023
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Exceeded quarterly sales targets through diligent follow-ups, customer-focused solutions, and persuasive negotiation skills.
- Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
Education
PGWP In Tourism - Business
Alpha College
Toronto, ON04.2023
Bachelor In Commerce - Business
Shree Ganganagar College
India06.2020
Skills
- Attention to detail
- Preventive Maintenance
- Transactions services
- Customer service
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Documentation and reporting
- Customer relationship management
- Analytical thinking
- Project management
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Service Technician
Mr.lube
01.2024 - Current
Sales and Marketing Representative
Tire Craft
01.2023 - 12.2023
PGWP In Tourism - Business
Alpha College
Bachelor In Commerce - Business
Shree Ganganagar College
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