King Wai Ho
Markham,ON
Summary
Reliable and customer-focused professional with hands-on experience in fast-paced warehouse and service environments. Proven ability to assist cashiers efficiently by bagging items, managing carts, and supporting smooth checkout operations. Strong interpersonal and communication skills developed through previous roles in retail, warehousing, and food service. Committed to maintaining a clean, organized workspace and delivering excellent customer service with a positive attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Order Picker
Aosom.ca
1121 Thornton Road South
05.2024 - 04.2025
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
- Enhanced workplace communication through active participation in team meetings and proactive reporting of any operational issues.
Restaurant Waiter
Asian Legend
4452 Sheppard Avenue East
04.2023 - 10.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
Education
Diploma - Business Adminstration International Business
Centennial College
Scarborough, ON 04-2024
Skills
- Order picking
- Picking accuracy
- Fast Learning
- Warehouse safety
- Forklift operation
- Quality control
- Emergency replenishment
- Labeling and stocking
- Customer service
- Service quality
- Problem-solving
- Conflict management
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Limited Working
Certification
Certification of Work Health and Safety awareness in 4 Steps
Timeline
Order Picker
Aosom.ca
05.2024 - 04.2025
Restaurant Waiter
Asian Legend
04.2023 - 10.2024
Diploma - Business Adminstration International Business
Centennial College