Kingstin Graham
San Bernardino
Summary
Dynamic and detail-oriented Fulfillment Associate at Amazon with a proven track record in enhancing customer satisfaction and warehouse efficiency. Skilled in order fulfillment and teamwork, I consistently exceeded productivity goals while maintaining high standards of service. Adaptable and proactive, I thrive in fast-paced environments, ensuring timely and accurate order processing.
Overview
5
5
years of professional experience
Work History
Fulfillment Associate
Amazon
10.2023 - 02.2025
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Worked with customers to pack items according to specific desires and requirements.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Transported merchandise pallets to move in warehouse.
Food Service Worker
Subway
03.2022 - 03.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Prepared variety of menu items following specific recipes to ensure customer satisfaction.
- Increased repeat business with high standards of food quality and service.
- Assisted in menu development to cater to wider variety of dietary preferences.
Warehouse Worker
Panera Bread
03.2020 - 03.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
Education
Henninger High School
600 Robinson St, Syracuse, NY 1320610.2020
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Team leadership
- Customer service
- Product packaging
- Time management
- Friendly and courteous
- Order picking skills
- Excellent communication
- Work prioritization
- Pallet jack proficiency
- Order fulfillment
- Heavy lifting
- Palletizing
- Forklift operation
Timeline
Fulfillment Associate
Amazon
10.2023 - 02.2025
Food Service Worker
Subway
03.2022 - 03.2023
Warehouse Worker
Panera Bread
03.2020 - 03.2023
Henninger High School
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