Kingsley Osinachi Eze Emeruwa
Calgary
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Complex Needs Specialist
Swig Health
10.2023 - 03.2024
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Support Worker
TOG Home Care
04.2023 - 09.2023
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Streamlined documentation processes by implementing efficient record-keeping strategies that improved accuracy of information shared between team members.
Education
Bachelor of Science - Health And Community Services
Caritas College
08.2023
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
Languages
English
Full Professional
Certification
Standard First Aid Level C CPR and AED certification 2023
Common Safety Orientation CSO 2023
Confined space Entry and Monitor 2023
Timeline
Complex Needs Specialist
Swig Health
10.2023 - 03.2024
Support Worker
TOG Home Care
04.2023 - 09.2023
Bachelor of Science - Health And Community Services
Caritas College
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