Kingsley Onwuka Mbaka
Toronto,ON
Summary
Experience and driven Financial Analyst with an impressive background of managing huge budgets while providing analysis and account support within product development departments. Worked to reduce business expenses and develop logical and advantageous operating plan budgets. Creative and engaging Account Manager and customer service specialist bringing years of dynamic and diverse management experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.
Overview
14
14
years of professional experience
Work History
Account Officer
Open connection/Telus
Nanaimo, BC
12.2022 - 04.2023
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs which resulted to increase profit margin with over 25%.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
Financial Analyst
SCN Schulung & Consulting für Netzwerke GmbH
Cologne, NT
09.2021 - 03.2022
- Processing of payments and filing all financial trans actions and receipts.
- Preparing Financial Reports.
- Reported all necessary information to the Financial Manager and worked closely with them to achieve management goals.
- Organized books and maintained inventory records.
- Analyzed sales and financial performances to effectively plan for increased future opportunities.
- Analyzed financial data to identify trends, patterns and strategies.
Customer Service and Financial Analyst
First City Monument Bank Limited
Lagos
04.2013 - 09.2019
- Managed and supported business risk and worked to develop and implement strategic solutions that leads to 15% increase in market share.
- Thoroughly analyzed records of present and past operations to enhance good decision making by the management.
- Compiled budgetary and fiscal data from department to prepare revenue and recommend process which helped to reduced operating cost by 10% and ensure compliance with the set standard.
- Lead and conducted in depth analysis of business performance versus business goals.
- Analyzing, visualizing and presenting data using SQL, Power BI and Excel.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Accounts Officer
Fortis Microfinance Bank Plc
Abuja, Nigeria
05.2011 - 10.2011
- Collaborated with sales team members to identify growth opportunities and develop strategies to seize them which translate in achieving 30% increase in profit maximization.
- Deposited vendor payments and adjusted accounts to reflect changing balances
- Collaborated with accounting associates to improve reconciliation process
- Monitored sales and feedback from customers.
- Handled accounts payable and receivable operations for business with $58,000 in yearly revenue.
- Maintained current and accurate general ledger with all accounting data in audit-ready format.
Account Officer
Dayspring Hotel
Abuja, Nigeria
01.2010 - 08.2010
- Risk Analysis, Optimization and process analysis in customer acquisition and pricing with the aid of Excel, Power BI which help to increase the customer acquisition by 20%.
- Streamlined an effective lead process that generated a 25% increase in sales volume.
- Worked well with colleagues to ensure optimal productivity.
- Resolved customer and business problems by applying strengths in conducting investigations and solving issues.
- Upheld tough standards of service, quality and productivity to maximize customer satisfaction.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
Financial Accountant
Microchips System Ltd
, Nigeria
12.2008 - 12.2009
- Handled payment's and filed all financial transaction and receipts.
- Coded invoices and other records to maintain organized and accurate records.
- Tracked income and expenses for business using accounting software.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Analyzed sales and financial performances to effectively plan for increased future opportunities, while identifying obvious weak trends.
- Managed all financial aspects of the business.
- Created financial reports and corrected any errors.
- Maintaining reorder level of all stocks, ensuring that all accounts are balanced, carrying out monthly payroll and reviewing monthly sales.
- Prepared weekly payroll for team of salaried and hourly employees.
Education
Master of Arts - Financial Services Management
University of Applied Sciences
Kaiserslautern,Germany09.2023
Bachelor of Science - Finance And Banking
University of Port Harcourt
02.2017
HIGHER NATIONAL DIPLOMA - Accounting
ABDU GUSAU POLYTECHNIC
Nigeria01.2011
National Diploma - Accounting
Federal Polytechnic Nekede
Nigeria01.2005
Skills
- Financial modelling
- Communication Skills
- Critical thinking
- Microsoft Office Package
- Effective Time Management
- Ability to Work Under Pressure
- Python for finance
- Ability to Multitask
- Detail Oriented
- Financial Analysis
- Business Analysis
- Microsoft Power BI
- SQL and Excel
- Performance Evaluations
- Business Development
- Problem-Solving
Accomplishments
- Analysing and Visualizing Data with Microsoft Power BI
- DEC EMB ER 2021 — PR ES ENT
- UdemyUC-6498a00e-859e-4078-9859-588873a6d108
- Python for Finance: Investment Fundamentals & Data Analytics
- JUNE 2020 — PR ES E NT
- UdemyUC-484569aa-8e79-4081-a619-85157e6a6fc7ude.my proficient in customer service
Languages
- English
- German
Timeline
Account Officer
Open connection/Telus
12.2022 - 04.2023
Financial Analyst
SCN Schulung & Consulting für Netzwerke GmbH
09.2021 - 03.2022
Customer Service and Financial Analyst
First City Monument Bank Limited
04.2013 - 09.2019
Accounts Officer
Fortis Microfinance Bank Plc
05.2011 - 10.2011
Account Officer
Dayspring Hotel
01.2010 - 08.2010
Financial Accountant
Microchips System Ltd
12.2008 - 12.2009
Master of Arts - Financial Services Management
University of Applied Sciences
Bachelor of Science - Finance And Banking
University of Port Harcourt
HIGHER NATIONAL DIPLOMA - Accounting
ABDU GUSAU POLYTECHNIC
National Diploma - Accounting
Federal Polytechnic Nekede
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