Kingsley Onyenmuru
Greater Sudbury,ON
Summary
Highly-motivated Operations Specialist & Leader with desire to take on new challenges. Strong work ethics, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Terminal Operations Manager
Canadian Pacific Kansas City Rail
Greater Sudbury, ON
08.2023 - Current
- Ensured compliance with Federal Railroad Administration regulations and company policies.
- Monitored train movements to ensure Freight arrived to the terminal & delivered on time Customers.
- Coordinated daily operations between Crews, dispatchers, yardmasters, and Other departments.
- Communicated with customers regarding service problems or delays due to mechanical failures or weather-related events.
- Developed cost control strategies to optimize efficiency and reduce costs by monitoring the use of Locomotive & Crews to complete Job Tasks.
- Drafted reports detailing key performance metrics such as on-time delivery percentages, cost savings initiatives.
Freight Transportation Planner
Bison Transport
Winnipeg, MB
09.2022 - 08.2023
- Managing operations cost by efficient allocation & planning of freight using available Drivers, Tractors & Trailers specializing in the MB,SK,AB Provinces.
- Assemble the overall strategy by taking all relevant information, developing a plan and communicating it in an effective and timely manner to the Fleet Management group for execution.
- Identification and resolution of all non-routine or time-sensitive issues that arise while freight is in transit.
- Writing & communicating report to Management, identifying planning challenges & possible solution.
Delivery Logistics Supervisor
SkipTheDishes
Winnipeg, MB
10.2019 - 09.2022
- Analyzed current delivery processes and identified areas for improvement in order to reduce costs or improve efficiency.
- Coordinated the scheduling of deliveries based on customer needs while optimizing resources utilization.
- Evaluated performance metrics such as on-time delivery rate, accuracy rate and cost per delivery against established targets.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Optimized operational responsibilities to promote seamless delivery of services.
- Developed & Led projects worth around $50,000. This involved, planning events & recognition program emphasizing on company Key performance Metrics.
Team Lead - Part Time
Scooteraround
Winnipeg, MB
02.2022 - 07.2022
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Collaborated with management team to implement new work procedures or policies.
- Fostered positive employee relationships through communication, training and development coaching.
- Documented production levels and materials used to keep management informed.
Senior Specialist
SkipTheDishes
Winnipeg, MB
04.2019 - 10.2019
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Customer Service Representative
SkipTheDishes
Winnipeg, MB
03.2018 - 04.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls, chats and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Client Advocate
TTEC
Winnipeg, MB
05.2017 - 03.2018
- Identified potential issues with client accounts and escalated them accordingly.
- Monitored progress on customer requests and provided status updates as needed.
- Verified client information and ensured accuracy in records.
- Facilitated the completion of client applications, documents and forms.
- Drafted letters, emails, memos and other correspondence regarding client matters.
Education
Bachelor of Arts - Economics
University of Manitoba
Winnipeg,MB08.2020
Skills
- Planning & Organizing
- Critical Thinking
- Training & Development
- Supervision & Leadership
- People Skills
- Microsoft Office
- Software Expert (TWM, SAP, Tableau, Tyes etc)
- Friendly, Positive Attitude
- Inventory Management
Certification
- Transportation Dangerous Goods & HAZMAT Certification : 2023 - 2026
- Emergency First Aid Responder : 2023 - 2026
- Canadian Railway Conductor - Class 1 Railroad
Timeline
Terminal Operations Manager
Canadian Pacific Kansas City Rail
08.2023 - Current
Freight Transportation Planner
Bison Transport
09.2022 - 08.2023
Team Lead - Part Time
Scooteraround
02.2022 - 07.2022
Delivery Logistics Supervisor
SkipTheDishes
10.2019 - 09.2022
Senior Specialist
SkipTheDishes
04.2019 - 10.2019
Customer Service Representative
SkipTheDishes
03.2018 - 04.2019
Client Advocate
TTEC
05.2017 - 03.2018
Bachelor of Arts - Economics
University of Manitoba
- Transportation Dangerous Goods & HAZMAT Certification : 2023 - 2026
- Emergency First Aid Responder : 2023 - 2026
- Canadian Railway Conductor - Class 1 Railroad
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