Summary
Overview
Work History
Education
Skills
Travel, sports, reading, working out
Timeline
Generic

KINGSLEY NWACHUKWU

Summary

Seasoned Operations Manager and talented leader with over 9 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

11
11
years of professional experience

Work History

Operations Manager

ROMA CLEANING
01.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Customer Service Manager

Majorel
10.2021 - 11.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Kept accurate records to document customer service actions and discussions.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.

Shipping Supervisor

Adidas
05.2017 - 10.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Sales Manager

STRONGMAN APPLIANCES
03.2015 - 04.2017
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.

Sales Representative

Rogers Communications
02.2012 - 03.2015
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Utilized CRM software to manage customer accounts and track performance metrics.

Education

Bachelor of Arts -

York University
Toronto, ON
10.2011

Skills

  • Team Leadership
  • Multidisciplinary Collaboration
  • Business Administration
  • Data Evaluation
  • Operations Oversight
  • Inventory Control
  • Systems Implementations
  • Employee Motivation
  • Client Relations
  • Strategic Partnership
  • Warehouse Operations
  • Employee Relations
  • Product Management

Travel, sports, reading, working out

I love travelling, i have been to over 11 countries and still expanding my travel territory. I have played sports since i was 6 preferably soccer and basketball. i played in the mens team for my school and also curricular. love reading and keeping myself fit by working out

Timeline

Operations Manager

ROMA CLEANING
01.2023 - Current

Customer Service Manager

Majorel
10.2021 - 11.2022

Shipping Supervisor

Adidas
05.2017 - 10.2021

Sales Manager

STRONGMAN APPLIANCES
03.2015 - 04.2017

Sales Representative

Rogers Communications
02.2012 - 03.2015

Bachelor of Arts -

York University

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