Kingsley Eze
Toronto,ON
Summary
Experienced Security and Guest Services Professional with over 5 years of expertise in ensuring safety, managing security protocols, and delivering exceptional customer service. Adept at handling diverse security challenges, maintaining a welcoming environment, and resolving issues efficiently. Proven ability to work collaboratively with team members and adapt to dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Arrow Workforce Solutions
Toronto, ON
05.2023 - Current
- Managed guest services for various events, including sports events, concerts, and shows.
- Welcomed guests on arrival, displaying a professional and friendly approach.
- Responded to guest inquiries, complaints, and special requests to increase customer satisfaction.
- Collaborated closely with colleagues to enhance overall guest experience throughout their stay.
Security Guard Supervisor
Halogen Security Company
Lagos, Nigeria
04.2021 - 03.2023
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
- Assisted in the recruitment process by interviewing candidates, assessing their qualifications, and providing recommendations for hiring decisions based on skill set suitability for the role.
Security Guard
Halogen Security Company
Kaduna, Nigeria
11.2018 - 03.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergencies to assess and deflect issues.
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
Ontario College Graduate Certificate - Project Management
Fleming College
Toronto, ON12.2023
National Diploma - Computer Engineering
Kaduna Polytechnic
Kaduna, Nigeria02.2020
Skills
- Strong observational and problem-solving skills
- Excellent interpersonal and communication abilities
- Proficient in surveillance and security systems
- Knowledge of safety and emergency procedures
- Ability to work effectively in high-pressure situations
- Customer service excellence and conflict resolution
- Event planning and coordination
- Attention to detail and strong organizational skills
Languages
English
Certification
- Emergency First Aid with CPR C & AED – Canadian Red Cross
- Security Guard License – Ontario Ministry of Community Safety and Correctional Services,
- WHMIS Certification – Workplace Hazardous Materials Information System
- Smart Serve Certification – Smart Serve Ontario
References
Available upon request
Timeline
Guest Service Representative
Arrow Workforce Solutions
05.2023 - Current
Security Guard Supervisor
Halogen Security Company
04.2021 - 03.2023
Security Guard
Halogen Security Company
11.2018 - 03.2021
Ontario College Graduate Certificate - Project Management
Fleming College
National Diploma - Computer Engineering
Kaduna Polytechnic