Kingsley Etuk
Windsor,ON
Summary
Motivated individual with strong organizational skills eager to secure a full-time position as an FSR. I'm also ready to help the team achieve company goals with five years of experience of Leadership skills and currently working as a CSR with cash handling experience. I Developed an excellent in person and call management skills that will make a lasting positive impression on the customers. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CSR
CIBC Branch With ATM
08.2022 - Current
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations, built cash handling experience and maintained adequate cash supply.
Technical Support Representative
Dependable IT
01.2023 - 04.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Managed high levels of call flow and responded Customer technical support needs.
Joint Owner
Quick Moving INC
08.2017 - 06.2022
- Employed prompt decision-making and in-depth research to resolve issues.
- Optimized team hiring, training and performance.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Skilled at receiving and processing bank transactions
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Excellent customer service with knowledge on how to handle customer and employee conflict
Education
BBA: BA Comm Major - Finance
Saint Mary's University
Halifax, NSSkills
- Communication
- Teamwork
- Self-control
- Adaptability
- Empathy
- Time management
- Patience
- Active listening
- Reliable
- Cash handling experience
Certification
Canadian Securities Course
LLQP
Timeline
Technical Support Representative
Dependable IT
01.2023 - 04.2023
CSR
CIBC Branch With ATM
08.2022 - Current
Joint Owner
Quick Moving INC
08.2017 - 06.2022
BBA: BA Comm Major - Finance
Saint Mary's University
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