Kingsley Agyekum Ofosu
Welland ,Ontario,ON - Ontario
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in
working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with
software and applications, ability to handle challenging work, and excellent time management skills.
Overview
6
6
years of professional experience
2
2
Certification
2
2
Language
Work History
Warehouse Associate, Sales Associate, Customer Service Representative , Medical Laboratory Technician, Cleaner/House Keeper, Warehouse Associate
Royal Coating And Supply
Vaughan, ON
12.2023 - 01.2024
- Received deliveries, scanned packages and updated orders in internal database
- Unloaded materials from trucks using forklifts and pallet jacks
- Checked all outgoing shipments to ensure accuracy prior to dispatch
- Filed requisitions for out of stock items and supplies
- Performed cycle counts to ensure accuracy of inventory levels
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
- Placed bins, carts and containers in convenient locations to assist with loading efficiency
- Placed bracing, straps and other protective devices onto items in transit to prevent damage
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries
- Counted number of boxes or units in loading docks to confirm proper completion of work orders
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Sales Associate
DinkyHova Enterprise • Accra
, Ontario
05.2021 - 11.2023
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change
- Placed special orders or called other stores to find desired items
- Processed transactions using a point-of-sale system
- Developed promotional strategies to increase sales volume
- Collected payments and provided accurate change
- Computed purchases and received and processed cash or credit payment
- Watched for and recognized security risks and thefts to prevent or handle situations
- Ensured compliance with all safety regulations while handling hazardous materials
- KINGSLEY AGYEKUM OFOSU kingsleyagyekumofosu@gmail.com
- Welland, Set price book to increase stock and product knowledge
Customer Service Representative
Melcome shop Ghana • Koforidua
10.2019 - 04.2021
- Gathered customer feedback through surveys and used the data to improve customer service
- Answered inbound calls, chats and emails to facilitate customer service
- Promoted available products and services to customers during service, account management and order calls
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Oversaw warranty counseling process to manage expense controls
- Mentored new employees on procedures and policies to maximize team performance
- Educated customers on special pricing opportunities and company offerings
- Liaised between customers and retail buyers to expedite orders and meet customer demands
- Took special orders in person and over telephone, generating additional revenue every month
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Medical Laboratory Technician
SDA Hospital Koforidua, Koforidua
09.2018 - 09.2018
- Calibrated and performed routine maintenance to keep laboratory equipment in satisfactory condition
- Performed complete blood counts using automated hematology analyzer
- Verified patient information and collected specimens according to established protocols
- Used microscope to examine cells stained with dye to identify anomalies
- Designed and executed laboratory testing to record observations and interpret findings
- Interpreted data from various sources including patient history, lab results, imaging studies
- Tested raw materials to determine quality and characteristics of substance
- Coordinated prioritization, receipt and delivery of laboratory specimens
- Ensured compliance with applicable regulatory standards such as CLIA
- Evaluated new technologies related to laboratory operations and recommended changes accordingly
- Reported any suspected problems with test performance directly to supervisor or clinical staff members.
Cleaner
Capital view hotel, Accra
01.2016 - 07.2018
- Notified managers of repair needs or additions to building operating systems
- Steam-cleaned or shampooed carpets
- Created inventory checklists and stocked housekeeping carts
- Emptied wastebaskets to transport trash and waste to proper disposal areas
- Performed minor repairs such as changing light bulbs
- Sanitized countertops and other surfaces using appropriate cleaners and disinfectants
- Restocked supplies, replacing toiletries, liners and soaps.
Stock Replenisher
The House, the Good Shepherd
01.2015 - 12.2015
- Enhanced inventory accuracy by conducting regular stock audits and updating records accordingly
- Streamlined restocking processes for improved efficiency, resulting in reduced downtime between shipments
- Collaborated with sales associates to ensure optimal product placement and visibility on store shelves
- Assisted management in forecasting product demand, enabling more accurate ordering and minimizing out-of- stock situations.
Education
Currently completing courses - General Business
Niagara College, Lake
01.2024 - Current
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Koforidua Polytechnic
09.2020
Skills
- Customer service, Computer literacy, Restaurant experience, Communication skills, Strong Work Ethics, Responsive
- Analytical, Shelf Stacking, Microsoft Office Proficiency, Persistence, Industrious, Strong Attention to Details, Non-
- Judgemental, Time management English, French Certificates Customer Services, Forklift Operator Certification
Certification
Police Clearance Certificate, FirstAid Certificate
Timeline
Currently completing courses - General Business
Niagara College, Lake
01.2024 - Current
Warehouse Associate, Sales Associate, Customer Service Representative , Medical Laboratory Technician, Cleaner/House Keeper, Warehouse Associate
Royal Coating And Supply
12.2023 - 01.2024
Sales Associate
DinkyHova Enterprise • Accra
05.2021 - 11.2023
Customer Service Representative
Melcome shop Ghana • Koforidua
10.2019 - 04.2021
Medical Laboratory Technician
SDA Hospital Koforidua, Koforidua
09.2018 - 09.2018
Cleaner
Capital view hotel, Accra
01.2016 - 07.2018
Stock Replenisher
The House, the Good Shepherd
01.2015 - 12.2015
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Koforidua Polytechnic
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