Overview
Work History
Education
Skills
Timeline
Generic

King Lewis Kibuti

Ottawa,ON

Overview

6
6
years of professional experience

Work History

Contact Center Representative

TD Direct Investing
12.2022 - Current
  • Deliver outstanding inbound and/or outbound advice and service and/or sales support to moderately to highly complex transactions related to financial products and services with an aim to provide complete and correct solutions the first time.
  • Apply knowledge of systems, programs and services, and external requirements, in achieving efficiency and productivity objectives for the group.
  • Identify operational issues and recommend improvements, provided support during implementation of new process changes.
  • Act as an advice process/product expert to play a key role in addressing customer concerns should they arrive and, be accountable for problem solving and/or raising matters to the appropriate people.
  • Provided customers with the best solutions and offer advanced guidance and expertise on how TDs' digital assets can help them meet their financial needs now and in the future.

Digital Enablement Specialist

TD Direct Investing
08.2021 - 12.2022
  • Proactively identify customers' needs and offer appropriate solutions by learning about TD Direct Investing products and services and their applicability to customer/market situations.
  • Play a key role in addressing customer concerns and be accountable for problem solving and/or raising matters to the appropriate people.
  • Educated clients on how to use WebBroker tools to empower them to invest for themselves with confidence.
  • Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
  • Work towards achieving new volume and new business targets by having value added and assets gathering conversations.

Administrative Assistant

NTT Business Process Outsourcing
09.2019 - 06.2021
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Responded effectively to sensitive inquireis or complaints.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Delivered exceptional customer service through active listening and direct communication with clients and team members.

Customer Service Representative

NTT Business Process Outsourcing
03.2018 - 08.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and efficient service
  • Assisted customers with making payments and establishing payment plans to bring accounts current
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Achieved quality service by accurately responding to customers needs and by using sound judgement and flexibility when giving recommendations about our products and services.

Education

Business Administration Advanced Diploma - Supply Chain Management

Algonquin College
1385 Woodroffe Avenue
06.2021

Nairobi Academy school P.O. Box 24817-00502 Langata Road Karen -

Nairobi Academy High School
Nairobi, Kenya
07.2017

Skills

  • Quick Learning and adaptability
  • Resourcefulness
  • Effective communication
  • Knowledge retention
  • Conflict resolution
  • technical troubleshooting
  • Sales skills

Timeline

Contact Center Representative

TD Direct Investing
12.2022 - Current

Digital Enablement Specialist

TD Direct Investing
08.2021 - 12.2022

Administrative Assistant

NTT Business Process Outsourcing
09.2019 - 06.2021

Customer Service Representative

NTT Business Process Outsourcing
03.2018 - 08.2018

Business Administration Advanced Diploma - Supply Chain Management

Algonquin College

Nairobi Academy school P.O. Box 24817-00502 Langata Road Karen -

Nairobi Academy High School

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King Lewis Kibuti