Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kinga Wangmo

Burnaby,BC

Summary

Proven in enhancing guest satisfaction and streamlining operations, I leveraged my expertise in stain removal and exceptional communication at Cogir Senior Living to elevate cleanliness standards and guest relations. My adaptability and focus on results drove a significant improvement in team productivity and service quality, embodying a commitment to excellence and efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Housekeeping and Laundry Attendant

Cogir Senior Living
05.2024 - Current
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
  • Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
  • Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
  • Changed bed linens and collected soiled linens for cleaning.

Sales Associate

M.H. Alshaya Co. W.L.L
12.2016 - 09.2019
    • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
    • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
    • Built relationships with customers to encourage repeat business.
    • Managed returns, exchanges and refunds in accordance with store policy.
    • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
    • Prepared merchandise for sales floor by pricing or tagging.
    • Answered customer questions about sizing, accessories, and merchandise care.
    • Engaged with customers to build rapport and loyalty.
    • Provided positive first impressions to welcome existing, new, and potential customers.
    • Rotated stock and restocked shelves to maintain product availability and store appearance.
    • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
    • Solved customer challenges by offering relevant products and services.
    • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
    • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
    • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
    • Educated clients on current promotional offerings and products using persuasive selling tactics.
    • Assessed customer needs and utilized suggestive selling techniques to drive sales.
    • Engaged with customers to effectively build rapport and lasting relationships.
    • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
    • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
    • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
    • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
    • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
    • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
    • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
    • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
    • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
    • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
    • Resolved customer complaints with patience and understanding, restoring customer confidence.
    • Monitored sales trends to adjust sales strategies and meet changing customer demands.
    • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
    • Collaborated with team members to achieve monthly sales targets.
    • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
    • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
    • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
    • Recommended complementary purchases to customers, increasing revenue.
    • Prioritized helping customers over completing other routine tasks in store.
    • Maintained up-to-date knowledge of store sales, payment policies and security standards.
    • Provided exceptional services and pleasant shopping experiences to retail customers.
    • Created inviting environment for customers by maintaining store organization and cleanliness.
    • Built customer loyalty and retention by delivering excellent shopping experiences.
    • Listened to customer needs and desires to identify and recommend optimal products.
    • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Bachelor in Hospitality Management - Hospitality

Western Community College
Vancouver, BC
12.2026

High School Diploma -

Rinchen High Secondary School
Thimphu
12.2012

Skills

  • Customer Service
  • Organizational Skills
  • Multitasking and Prioritizing
  • Time Management
  • Relationship Building
  • Health and safety compliance
  • Residential Cleaning
  • Guest Request Response
  • Guest Service and Support
  • Attention to Detail
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Excellent Communication
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Task Prioritization

Languages

English
Full Professional

Certification

Certificate of Completion Basic Search and Rescue Training

Dessung Integrated Training Program

Global Retail Academy

GBA plus


Timeline

Housekeeping and Laundry Attendant

Cogir Senior Living
05.2024 - Current

Sales Associate

M.H. Alshaya Co. W.L.L
12.2016 - 09.2019

Bachelor in Hospitality Management - Hospitality

Western Community College

High School Diploma -

Rinchen High Secondary School

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Kinga Wangmo