Kinga Walek
Kelowna,BC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Office Manager/Bookkeeper
MKA Drafting & Consulting
Vancouver, BC
01.2020 - 02.2024
- Preformed month end reconciliationa
- Developed detailed plans based on broad guidance and direction.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Managed ar/ap
- Managed payroll for all employees
- Processed bill payments and all invoices for clients
- Managed a live inventory of all outstanding invoices and anything outstanding in regards to accounting
- Processed new employee
- Analyzed sales growth and weakness monthy
- Procsed all petty cash and all employee expenses.
Client Service Specialist
Maersk Logistics
Vancouver, BC
03.2006 - 02.2015
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Spearheaded efforts to expand into new markets by conducting extensive research on customer preferences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
- Sought ways to improve processes and services provided.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
- Cross-trained and backed up other customer service managers.
Education
Bachelor of Arts -
Kwantlen Polytechnic University
Surrey, BC06.2006
Skills
- Project Management
- Performance Tracking and Evaluation
- Administrative Support
- Inventory Control
- Budgeting expertise
- Excellent multi-tasking ability
- Documentation and control
- Payroll Processing
- Clerical Support
- Database Administration
- Payroll and budgeting
- Documentation expertise
- Administration and Reporting
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Timeline
Office Manager/Bookkeeper
MKA Drafting & Consulting
01.2020 - 02.2024
Client Service Specialist
Maersk Logistics
03.2006 - 02.2015
Bachelor of Arts -
Kwantlen Polytechnic University