Kindujan Pannerchselvan
Scarborough,ON
Summary
- Dedicated Customer Service Specialist.
- Provides skills to prioritize and multitask in a fast-paced working environment.
- Successfully works as part of team to reach personal and business goals
- Known for successfully handling escalated customer support issues
- Dependable Delivery Associate with track record of reliability and driven work ethic
- Honest and ethical with superior communication skills to build customer rapport
- Efficient and accurate to meet deadlines and exceed customer expectations.
Overview
11
11
years of professional experience
Work History
Canada Post
Letter Carrier
02.2025 - Current
- Executed daily mail delivery routes with precision, ensuring timely and efficient service for all customers.
- Monitored mail delivery schedules and adjusted routes as needed to accommodate unexpected changes.
- Communicated effectively with customers to address delivery inquiries and resolve any issues promptly.
- Maintained accurate records of deliveries and collected signatures for packages requiring confirmation.
- Utilized handheld devices for tracking deliveries and updating customer information in real-time.
- Assisted with sorting and organizing mail to streamline the delivery process and enhance productivity.
- Maintained a high level of physical fitness to manage the demands of the role, including walking and lifting.
Mara Logistics
Delivery Associate
08.2023 - 10.2025
- Executed daily delivery routes efficiently to maximize on-time performance and customer satisfaction.
- Monitored and reported vehicle performance issues to ensure timely maintenance and safety compliance.
- Coordinated with customers to confirm delivery details and address any special requirements.
- Utilized GPS and mapping software to navigate routes and improve delivery times.
- Trained new delivery associates on company policies, safety protocols, and best practices.
- Implemented efficient time management strategies to prioritize deliveries and reduce delays.
United Cartage Ltd.
Head Dispatch
Toronto, Canada
08.2020 - 08.2021
- Addressed client concerns and provided customized solutions for clients, including recommending product options, analyzing billing, and outreach, always providing exceptional customer service.
- Responsible for coordinating drivers and customers to create the most effective delivery routes and delivery schedules, using strong knowledge of risk management and compliance.
- Excellent technology skills; able to navigate multiple data management systems and tools to track data.
- Responsible for scheduling vehicle maintenance, along with overseeing shipping and receiving.
Enterprise Rent-A-Car
Senior Customer Assistance Representative
10.2014 - 04.2017
- Handled communication with insurance advisors regarding accident rentals and coverages, providing detailed reports and required documentation to underwriting teams
- Conducted sales calls to existing or new accounts to solicit new relationships handling complex conversations educating them on processes to optimize their client satisfaction
- Handling large volume of calls, utilizing technology to aid the process within a fast paced environment
- Responsible for selling insurance, maintaining a strong knowledge of upgrades available to pitch to customers by thoroughly explaining options to increase long term retention percentages
Education
Ontario Secondary School Diploma -
Scarborough Centre For Alternative Studies
Toronto, ONSkills
- Route optimization and logistics
- Delivery tracking and time management
- Vehicle maintenance and efficient driving
- Customer communication and service
- Geographic familiarity and expertise
- Attention to detail
- Weather tolerance
Timeline
Canada Post
Letter Carrier
02.2025 - Current
Mara Logistics
Delivery Associate
08.2023 - 10.2025
United Cartage Ltd.
Head Dispatch
08.2020 - 08.2021
Enterprise Rent-A-Car
Senior Customer Assistance Representative
10.2014 - 04.2017
Ontario Secondary School Diploma -
Scarborough Centre For Alternative Studies