Kindra Bade
San Francisco,CA
Summary
Hospitality professional with expertise in front desk operations, concierge services, and luxury wellness environments. Delivers exceptional guest experiences through effective reservation management and daily operations coordination. Recognized for creating welcoming first impressions and anticipating guest needs. Strong skills in guest relations, retail sales, and team leadership, with proficiency in Mindbody and property management systems.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Funky Door Yoga
San Francisco, CA
06.2025 - Current
- Welcome and check in students for classes of up to 65 people, ensuring a warm, personalized customer experience.
- Manage reservations and attendance using Mindbody software.
- Maintain a clean, organized, and welcoming reception and studio environment.
- Answer guest inquiries regarding memberships and classes, enhancing client satisfaction and engagement.
Property Manager
Sunset House / Kona Condo (VRBO Vacation Rentals)
Waikoloa, HI
12.2020 - Current
- Manage two luxury vacation rental properties, maintaining a 9.8 guest rating across more than 68 reviews.
- Coordinate guest communications from booking through departure, ensuring an exceptional guest experience from check-in to check-out.
- Resolve guest concerns promptly while overseeing day-to-day operations.
- Schedule housekeeping, maintenance, landscaping, and vendor services to maintain luxury property standards.
Concierge
Redmint Traditional Chinese Medicine & Wellness
San Francisco, CA
11.2025 - 04.2026
- Provided concierge-level service in a luxury wellness spa specializing in massage, acupuncture, and skincare treatments.
- Welcomed and checked in approximately 30-40 guests per day, ensuring a seamless and professional arrival experience.
- Coordinated appointments and reservations through Mindbody software to optimize guest scheduling.
- Handled multi-line phone system, addressing guest inquiries promptly to enhance overall experience.
- Upheld high hospitality standards in luxury wellness environment, ensuring guest satisfaction and comfort.
Front Desk Agent
Hot 8 Yoga
San Francisco, CA
12.2024 - 09.2025
- Delivered exceptional front desk service by greeting guests, managing check-ins, and creating a welcoming environment.
- Assisted members with scheduling and sold memberships, enhancing customer satisfaction and engagement.
- Maintained cleanliness of the front desk and studio area, and sold retail products.
- Resolved customer complaints due to canceled classes.
Assistant Site Manager
Storibox Technologies
Hilton Waikoloa, HI & Aquarium Of The Bay SF, CA
05.2023 - 08.2024
- Began as a resort photographer at Hilton Waikoloa Village and was promoted to Team Lead within two weeks in recognition of outstanding performance.
- Later transferred to Aquarium of the Bay in San Francisco, where I was promoted to Assistant Site Manager.
- Increased per-capita revenue at Aquarium of the Bay from $0.99 to $1.75 through coaching, leadership, and sales initiatives.
- Supervised, trained, and scheduled team of six photographers.
- Managed inventory, daily sales reports, and operational procedures to ensure smooth daily operations.
Showroom Assistant / Gallery Attendant
Kozy's Tiki Palace
Waikoloa, HI
11.2016 - 03.2020
- Coordinated reservations and greeted guests at a gallery and entertainment venue within luxury Mauna Lani Resort.
- Seated guests and ensured positive experience for a world class magic show through attentive service and engagement.
- Oversaw ticketing operations for over 100 shows at the venue and sold retail merchandise and fine art.
- Upheld gallery presentation and showroom standards to create inviting atmosphere for visitors.
Activities Coordinator
Semiahmoo Resort
Blaine, WA
05.2016 - 08.2016
- Promoted from Activities Attendant to Activities Coordinator within one month, and invited to become Hotel Front Desk Agent after summer season.
- Coordinated recreational activities, equipment rentals, and waterfront programming to enhance guest enjoyment.
- Managed kayak and paddle board rentals, ensuring safety orientations and instruction for guest satisfaction.
- Created memorable guest experiences through engaging outdoor lawn activities while ensuring guest safety.
Education
Bachelor of Arts - Music Management
University of Washington
Seattle, WA06.2010
Skills
- Front Desk Operations
- Check-in management
- Luxury Guest Services
- Conflict resolution
- Hospitality Operations
- Property Management
- Mindbody Software
- Cash handling
- Scheduling & Coordination
- Fast-paced multitasking
- Phone & Email Communication
- Client relations
- Guest service
- Customer support
- Guest support
Timeline
Concierge
Redmint Traditional Chinese Medicine & Wellness
11.2025 - 04.2026
Front Desk Agent
Funky Door Yoga
06.2025 - Current
Front Desk Agent
Hot 8 Yoga
12.2024 - 09.2025
Assistant Site Manager
Storibox Technologies
05.2023 - 08.2024
Property Manager
Sunset House / Kona Condo (VRBO Vacation Rentals)
12.2020 - Current
Showroom Assistant / Gallery Attendant
Kozy's Tiki Palace
11.2016 - 03.2020
Activities Coordinator
Semiahmoo Resort
05.2016 - 08.2016
Bachelor of Arts - Music Management
University of Washington