Kinary Hernandez Hernandez
San Jose
Summary
Personable and proactive with passion for delivering exceptional guest experiences. Demonstrates solid understanding of customer service principles, coupled with strong communication and problem-solving skills. Committed to creating welcoming environment and ensuring high levels of guest satisfaction.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Courtyard by Marriott San Jose Airport
San Jose, CA
02.2025 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
Bartender
Radisson
Sunnyvale, CA
03.2023 - 10.2025
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Maintained bar cleanliness and organization, adhering to safety and health regulations.
- Developed specialty drink menu items, contributing to unique guest offerings.
Education
Associate of Arts - Political Science
Foothill College
Los Altos, CA05.2026
Skills
- Computer skills: Fosse Trained
- Guest accommodations
- Tourism industry insight
- Multitasking Abilities
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Reading
- Offering time and support to shelters for the homeless, women, and animals
Timeline
Guest Service Representative
Courtyard by Marriott San Jose Airport
02.2025 - Current
Bartender
Radisson
03.2023 - 10.2025
Associate of Arts - Political Science
Foothill College