Hi, I’m
KIMVIE MAI DUELAS PHAN
COQUITLAM,Canada
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
11
years of professional experience
1
Certificate
Work History
ICON CLINICAL RESEARCH, ACCELLACARE
Patient Recruiter Assistant
06.2022 - Current
Job overview
- Facilitated efficient trial operations by enrolling patients and managing communications.
- Efficiently reviewed, edited, and entered confidential patient data into the CTMS database.
- Worked alongside the Senior Patient Engagement Sector to promote engagement in research opportunities.
- Sustained engagement of patients through effective cold call strategies for taboo clinical trial enrollment.
- Maintained full compliance with applicable legal guidelines for recruiting and good data practices.
UPPERCASE x MOOSE KNUCKLESMcArthur Glen
General Manager (6 Month Contract)
08.2021 - 04.2022
Job overview
- Recruited, hired, onboarded, and trained in an expedited time frame.
- Expanded business revenue from $2M to $3.5M during contract period by surpassing all projected KPIs.
- Facilitated the transformation of a temporary pop-up into a fully operational permanent establishment.
- Maintained exceptional employee retention contributing to overall fiscal success.
Foot Locker
Store Manager
07.2020 - 08.2021
Job overview
- Created effective business plans to focus strategic decisions on long-term objectives.
- Consistently ranked in top percentile of Customer Surveys, ensuring exceptional customer service standards.
- Regularly updated window and floor displays with trending ready-to-wear inspired by street fashion.
Nordstrom
Assistant Department Manager - Women's Designer Shoes
10.2019 - 06.2020
Job overview
- Supervised team's client relationships by customizing follow-ups, tracking preferences such as sizes and colors, and planning personalized shopping experiences.
- Conducted business update sessions with vendors, enhancing partnership cohesion for Nordstrom and other parties.
- Preserved stockroom organizational standards with the team.
SMCP
Assistant Store Manager
05.2018 - 10.2019
Job overview
- Built a complete team within one month to launch the first Free Standing Store in Western Canada.
- Drove team performance to achieve a 20% increase in yearly target for 2018.
- Collaborated with team to secure and retain a robust client base.
GUESS? Inc.Coquitlam Center
Interim Store Manager, Assistant Manager - Coquitlam Center
08.2017 - 05.2018
Job overview
- Focused on comparative goals, SPH, and UPT to build strong client relationships and exceed performance expectations.
- Coordinated onsite visits for corporate executives.
GUESS? Inc.Robson Street
Acting Store Manager, Assistant Manager - Marciano on Robson Street
09.2016 - 08.2017
Job overview
- Generated outstanding sales performance through successful partnership with SM, consistently exceeding LY metrics.
- Executed visual and operational back-end tasks efficiently.
- Analyzed market trends and competitor activity to inform business strategy.
GUESS? Inc.Metrotown
Manager In Train, Sales Associate - Metrotown
04.2014 - 09.2016
Job overview
- Worked alongside SM to enhance customer base and surpass last year's performance metrics.
- Curated schedules aligned with payroll forecasts.
- Developed and retained high-performing staff members enhancing store efficiency.
Education
Moscrop High School
High School Diploma
01.2012
Skills
- Trend analysis
- KPI tracking
- Solution selling
- Sales closing techniques
- Business development and planning
- Performance management
- Consultative and relationship selling
Accomplishments
- GUESS?: Consistent top performing Sales Associate and Assistant Store Manager in the District, Region, and Country between 2014 - 2018.
- GUESS?: Finished fiscal year of Marciano with the highest swing/profitability in Canada in 2016 - 2017 and achieved overall yearly objectives for 2015 - 2016.
- Foot Locker - House of Hoops: Responsible for our 'Christmas Can Drive for Vegetarian/Vegan Women's Shelter' by ensuring cans were collected from stores and delivered in a timely manner. Additionally, was involved in a mural '215 shoes' with a Port Coquitlam school that is dedicated to the unmarked graves of the residential schools.
- Moose Knuckles- Under a trial contract to assess profit performance in a specific location. Through effective management and operational strategies, the store proved profitable and lead to its permanency.
- Certified Relationship Coach 2023 - Equipped with strong communication, active listening, and conflict resolution skills, enabling the ability to build trust and foster positive, solution-focused relationships in both professional and personal settings.
Certification
- Relationship Counseling Certification
- Records Management Trained
- Data Protection
Timeline
Patient Recruiter Assistant
ICON CLINICAL RESEARCH, ACCELLACARE
06.2022 - Current
General Manager (6 Month Contract)
UPPERCASE x MOOSE KNUCKLES
08.2021 - 04.2022
Store Manager
Foot Locker
07.2020 - 08.2021
Assistant Department Manager - Women's Designer Shoes
Nordstrom
10.2019 - 06.2020
Assistant Store Manager
SMCP
05.2018 - 10.2019
Interim Store Manager, Assistant Manager - Coquitlam Center
GUESS? Inc.
08.2017 - 05.2018
Acting Store Manager, Assistant Manager - Marciano on Robson Street
GUESS? Inc.
09.2016 - 08.2017
Manager In Train, Sales Associate - Metrotown
GUESS? Inc.
04.2014 - 09.2016
Moscrop High School
High School Diploma
Availability
See my work availability
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Available
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References
References available upon request.
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