Taehoon Kim
Sr. Director, Professional Services
Toronto,Ontario
Summary
Strategic IT Senior Director with a strong background in B2B software solutions and agile transformations. Proven ability to drive value-driven change and optimize contact center operations for medium to large enterprises. Expertise in team leadership, lean processes, and fostering client relationships. A results-oriented business operations executive with a 5-year track record in large-scale transformation and change management, committed to building cohesive teams and achieving organizational goals.
Overview
13
13
years of professional experience
5
5
Certifications
Work History
Sr Director, Professional Services
Connex Telecommunications Inc.
2 2022 - Current
- Overseeing professional services and CCaaS operations while building strategic relationships with key vendors and partners.
- Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
Chief Technology Officer
LOTA Canada
04.2024 - Current
- Driving AI-powered solutions, mentorship programs, and resources to empower entrepreneurs with skills, networks, and growth opportunities.
- Evaluated emerging technologies for potential adoption, staying ahead of industry trends to maintain competitive advantage.
- Aligned IT strategy with organizational goals, fostering collaboration between technical and non-technical stakeholders.
Director, Professional Services (Contact Center Services)
Connex Telecommunications Inc.
02.2020 - 02.2022
- Led a team delivering contact center solutions and professional services for enterprise clients.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Lead Technical Consultant
Perficient
08.2019 - 02.2020
- Provided cloud contact center solutions in collaboration with AWS and Twilio, while managing full project lifecycles.
- Evaluated vendor proposals to determine which services provided the most value for both the company''s needs and budgetary considerations.
- Streamlined the software development process for increased productivity and timely delivery of products.
- Managed multiple high-profile projects simultaneously, delivering each within deadline and budget constraints.
Sr. Solution Integration Consultant
Bell
03.2017 - 08.2019
- Led solution integration for contact center systems, managing key business and technology requirements from concept to deployment.
- Developed strong relationships with software vendors, facilitating productive collaborations and ensuring access to the latest tools and resources.
- Provided post-implementation support to clients, troubleshooting issues and delivering prompt resolutions that maintained strong business relationships.
- Contributed to the continuous improvement of internal processes by sharing insights gained from prior project experiences within the organization''s knowledge base.
Deployment Manager
Bell
02.2016 - 02.2018
- Led deployment operations for enterprise contact center solutions, managing a team of eight and overseeing full deployment cycles.
- Developed comprehensive post-deployment analysis tools, increasing visibility into the performance of new system features and functionality.
- Served as a subject matter expert on deployment best practices, providing guidance and support to colleagues across the organization as needed.
Solution Integration Consultant
Bell
09.2013 - 02.2016
- Delivered technical solutions for Bell Business Markets, focusing on contact center integrations and architecture design.
- Advised clients on strategic technology decisions, supporting long-term business goals through effective solution integrations.
- Evaluated potential third-party service providers for compatibility with existing systems, minimizing risks associated with outsourcing critical functions.
Lead Technical Consultant
IBM
05.2011 - 08.2012
- Created DB2 technical guides using DITA and XML, supporting global teams.
- Evaluated vendor proposals to determine which services provided the most value for both the company''s needs and budgetary considerations.
- Streamlined the software development process for increased productivity and timely delivery of products.
Education
Strategic Financial Analysis Program -
Ivey Business School at Western University
01.2017 - 05.2017
Hons. Bachelor of Science - Computer Science & Math Double Major
University of Toronto
Skills
Strategic Leadership and Vision
Certification
Nuance Gatekeeper for Partners
Awards
Recipient for Bell Appreciation Award
Nominee for Bell Unity Award
2016 & 2018 Delivery Excellence Award
Timeline
Chief Technology Officer
LOTA Canada
04.2024 - Current
Nuance Gatekeeper for Partners
09-2023
Nuance Mix for Partners
09-2023
Building Conversational Experiences with Google Dialogflow
01-2021
Director, Professional Services (Contact Center Services)
Connex Telecommunications Inc.
02.2020 - 02.2022
Lead Technical Consultant
Perficient
08.2019 - 02.2020
Scrum - Professional Scrum Master
03-2019
Bell Strategic Financial Analysis Program
01-2019
Sr. Solution Integration Consultant
Bell
03.2017 - 08.2019
Strategic Financial Analysis Program -
Ivey Business School at Western University
01.2017 - 05.2017
Deployment Manager
Bell
02.2016 - 02.2018
Solution Integration Consultant
Bell
09.2013 - 02.2016
Lead Technical Consultant
IBM
05.2011 - 08.2012
Sr Director, Professional Services
Connex Telecommunications Inc.
2 2022 - Current
Hons. Bachelor of Science - Computer Science & Math Double Major
University of Toronto
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