Taehoon Kim
Sr. Director, Professional Services
Toronto,Ontario
Summary
Strategic IT Senior Director with a strong background in B2B software solutions and agile transformations. Proven ability to drive value-driven change and optimize contact center operations for medium to large enterprises. Expertise in team leadership, lean processes, and fostering client relationships. A results-oriented business operations executive with a 5-year track record in large-scale transformation and change management, committed to building cohesive teams and achieving organizational goals.
Overview
13
13
years of professional experience
5
5
Certifications
Work History
Sr Director, Professional Services
Connex Telecommunications Inc.
2 2022 - Current
- Overseeing professional services and CCaaS operations while building strategic relationships with key vendors and partners.
- Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
Chief Technology Officer
LOTA Canada
04.2024 - Current
- Driving AI-powered solutions, mentorship programs, and resources to empower entrepreneurs with skills, networks, and growth opportunities.
- Evaluated emerging technologies for potential adoption, staying ahead of industry trends to maintain competitive advantage.
- Aligned IT strategy with organizational goals, fostering collaboration between technical and non-technical stakeholders.
Director, Professional Services (Contact Center Services)
Connex Telecommunications Inc.
02.2020 - 02.2022
- Led a team delivering contact center solutions and professional services for enterprise clients.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Lead Technical Consultant
Perficient
08.2019 - 02.2020
- Provided cloud contact center solutions in collaboration with AWS and Twilio, while managing full project lifecycles.
- Evaluated vendor proposals to determine which services provided the most value for both the company''s needs and budgetary considerations.
- Streamlined the software development process for increased productivity and timely delivery of products.
- Managed multiple high-profile projects simultaneously, delivering each within deadline and budget constraints.
Sr. Solution Integration Consultant
Bell
03.2017 - 08.2019
- Led solution integration for contact center systems, managing key business and technology requirements from concept to deployment.
- Developed strong relationships with software vendors, facilitating productive collaborations and ensuring access to the latest tools and resources.
- Provided post-implementation support to clients, troubleshooting issues and delivering prompt resolutions that maintained strong business relationships.
- Contributed to the continuous improvement of internal processes by sharing insights gained from prior project experiences within the organization''s knowledge base.
Deployment Manager
Bell
02.2016 - 02.2018
- Led deployment operations for enterprise contact center solutions, managing a team of eight and overseeing full deployment cycles.
- Developed comprehensive post-deployment analysis tools, increasing visibility into the performance of new system features and functionality.
- Served as a subject matter expert on deployment best practices, providing guidance and support to colleagues across the organization as needed.
Solution Integration Consultant
Bell
09.2013 - 02.2016
- Delivered technical solutions for Bell Business Markets, focusing on contact center integrations and architecture design.
- Advised clients on strategic technology decisions, supporting long-term business goals through effective solution integrations.
- Evaluated potential third-party service providers for compatibility with existing systems, minimizing risks associated with outsourcing critical functions.
Lead Technical Consultant
IBM
05.2011 - 08.2012
- Created DB2 technical guides using DITA and XML, supporting global teams.
- Evaluated vendor proposals to determine which services provided the most value for both the company''s needs and budgetary considerations.
- Streamlined the software development process for increased productivity and timely delivery of products.
Education
Strategic Financial Analysis Program -
Ivey Business School at Western University
01.2017 - 05.2017
Hons. Bachelor of Science - Computer Science & Math Double Major
University of Toronto
Skills
Strategic Leadership and Vision
Expertise in B2B Software Solutions
Agile Transformations and Lean Processes
Large-Scale Business Transformation and Change Management
Team Leadership and Development
Effective Communication and Stakeholder Management
Certification
Nuance Gatekeeper for Partners
Awards
Recipient for Bell Appreciation Award
Nominee for Bell Unity Award
2016 & 2018 Delivery Excellence Award
Timeline
Chief Technology Officer
LOTA Canada
04.2024 - Current
Nuance Gatekeeper for Partners
09-2023
Nuance Mix for Partners
09-2023
Building Conversational Experiences with Google Dialogflow
01-2021
Director, Professional Services (Contact Center Services)
Connex Telecommunications Inc.
02.2020 - 02.2022
Lead Technical Consultant
Perficient
08.2019 - 02.2020
Scrum - Professional Scrum Master
03-2019
Bell Strategic Financial Analysis Program
01-2019
Sr. Solution Integration Consultant
Bell
03.2017 - 08.2019
Strategic Financial Analysis Program -
Ivey Business School at Western University
01.2017 - 05.2017
Deployment Manager
Bell
02.2016 - 02.2018
Solution Integration Consultant
Bell
09.2013 - 02.2016
Lead Technical Consultant
IBM
05.2011 - 08.2012
Sr Director, Professional Services
Connex Telecommunications Inc.
2 2022 - Current
Hons. Bachelor of Science - Computer Science & Math Double Major
University of Toronto