Kimorah Hasfal
Summary
Driven and customer-focused professional with experience at Tahini's Mediterranean Bakery & Grill, adept at multitasking and maintaining a clean, efficient workspace. Excelled in customer service and money handling, contributing to improved sales through effective upselling. Demonstrated work ethic and integrity, ensuring high levels of customer satisfaction and loyalty.
Energetic Cashier/Hostess with exceptional experience-enhancing customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. As well as recommending menu items, applying dietary needs and modifications. Constantly finding new ways to exceed customers' expectations with personalized service.
Personable Drive-Thru Cashier multi-tasked drive-thru line while managing friendly interaction with customers and serving quick-serve food items. Accurately managed orders and collected money to reduce long wait times. Demonstrated high level of customer service while working under pressure in fast-paced team-oriented environment.
Overview
3
3
years of professional experience
Work History
Cashier/Cook
Tahini's Mediterranean Bakery & Grill
07.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cashier/Hostess
The Barrel Restaurant
08.2022 - 07.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Input orders accurately into POS terminal, split bills and accepted payments.
Drive-Thru Cashier
A&W® Restaurants
11.2022 - 11.2022
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Contributed to improved overall sales numbers through upselling techniques and suggestive selling strategies.
Drive-Thru Cashier
A&W® Restaurants
08.2021 - 11.2021
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Contributed to improved overall sales numbers through upselling techniques and suggestive selling strategies.
Volunteer
Heartland Forest
06.2021 - 07.2021
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.
- Maintained gardening tools and equipment by sharpening and cleaning tools to keep in good working condition.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
High School Diploma -
Lakeshore Catholic High School
Port Colborne, ON06.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Money Handling
- Order Taking
- Issue Resolution
Languages
English
Timeline
Cashier/Cook
Tahini's Mediterranean Bakery & Grill
07.2023 - 12.2023
Drive-Thru Cashier
A&W® Restaurants
11.2022 - 11.2022
Cashier/Hostess
The Barrel Restaurant
08.2022 - 07.2023
Drive-Thru Cashier
A&W® Restaurants
08.2021 - 11.2021
Volunteer
Heartland Forest
06.2021 - 07.2021
High School Diploma -
Lakeshore Catholic High School
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