Kimone Burnett-Melbourne
Brampton,ON
Summary
Accomplished in financial advising and client relationship management, I have a proven track record of exceeding sales targets and enhancing customer satisfaction at Bank Of Montreal. Leveraging analytical skills and a solutions-oriented approach, I excel in lending and team collaboration, significantly contributing to business growth and operational efficiency.
Key Accomplishments:
- Three times awarded Spotlight Employee of the Quarter with most recent being first quarter of 2024.
- Multiple times awarded Employee of the Quarter at Sagicor Bank and RBTT Bank.
- Financial Planning and Marketing Management Post Graduate Certificates with Honours
- Bachelor's Degree in Finance with Honours, University of Technology, Jamaica.
Overview
20
20
years of professional experience
Work History
Private Banking Officer-Credit
Bank Of Montreal
FCP-100 King Street West, Toronto, On
05.2022 - Current
- Collaborates with internal and external stakeholders in order to deliver on business objectives.
- Analyzes data and information to provide insights and recommendation.
- Executes set-up, maintenance and advancement of lending products and related account administration as per guidelines.
- Verifies and processes loan drawdowns, ensuring they are within the terms of credit authorization and completion of required security documentation.
- Provides after sales support and handles exceptions tactfully, accurately and efficiently in accordance with Bank policy.
- Completes complex and diverse tasks within given rules/limits and may include handling escalations from other employees.
- Complete reports in a timely manner.
- Exercise judgement to identify, diagnose and solve problems within given rules.
Personal Banker
Bank Of Montreal
Mississauga, Ontario
05.2016 - 05.2022
- Engaged customers to complete needs assessment that identify financial solutions and service needs (example: everyday banking, retail investments, lending solutions, home financing solutions (including business for self applications) and small business solutions.
- Made credit recommendations for personal lending and small business transactions in accordance with sound credit granting principles and with the bank's policies and procedures.
- Identified new sales opportunities by probing to understand customer personal banking and credit needs and integrates marketing promotions and programs into customer conversations to provide strategic advise.
- Provided accurate financial analysis and risk assessment of new and existing customers.
- Prepared summary, present fact and offers opinions concerning credit worthiness when submitting files to Credit.
- Provided excellent customer service which meets and exceeds customer needs and expectations.
- Built effective relationships with internal and external stakeholders in order to boost business results of branch.
Mortgage Specialist
Bank Of Montreal
Toronto, ON
08.2015 - 05.2016
- Attracted new mortgage applications by developing relations within the community.
- Developed new business through targeted market penetration, business partnerships and customer relationships.
- Worked with underwriters to find the best solutions for clients.
- Creatively solved business problems while specializing in organizational development, marketing and productions management.
Client Relations Officer
Sagicor Bank
Kingston, Jamaica
04.2008 - 08.2013
- Generated leads and boosted brand through professional and personal networks.
- Surpassed sales targets by actively looking for prospects for new personal, business and investments accounts.
- Encouraged cross selling of additional products and services through relationship-building and acquired understanding of customer personal and business leads.
- Built relationships with customers and community to establish long-tem business growth.
- Proactively made referrals to other lines of business in order to promote growth within the organization.
Teller
RBTT Bank Jamaica Limited
Montego Bay, Jamaica
08.2004 - 03.2008
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Education
Post Graduate Certificate - Marketing Management
Humber College
Toronto, ON05.2015
Post Graduate Certificate - Financial Planning
Humber College
Toronto, ON05.2014
BBA - Finance
University of Technology
Kingston, Jamaica07.2004
Skills
- Financial Advising
- Client Relationship Manager
- Proficient in Lending
- Analytical and Solutions Orientated
- Strong Verbal and Written Skills
- Works well independently as well as excellent team collaborator
Timeline
Private Banking Officer-Credit
Bank Of Montreal
05.2022 - Current
Personal Banker
Bank Of Montreal
05.2016 - 05.2022
Mortgage Specialist
Bank Of Montreal
08.2015 - 05.2016
Client Relations Officer
Sagicor Bank
04.2008 - 08.2013
Teller
RBTT Bank Jamaica Limited
08.2004 - 03.2008
Post Graduate Certificate - Marketing Management
Humber College
Post Graduate Certificate - Financial Planning
Humber College
BBA - Finance
University of Technology