My Nguyen (Kimmie)
Store Manager
Toronto,ON
Summary
- High adaptability, quick learning, hard-working, enjoy working under pressure, and time management.
- Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient, and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. The born leader and analytical problem-solver with proven team building and management success. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Skills
- Microsoft Office: Word/Excel/PowerPoint/Outlook
- Customer Service: Sales, Customer Service Management (CSM), and POS
- Business Operational Management: Performance Tracking and Evaluations, Administration and Reporting, Operational Management and Efficiency Control, Business Scheduling, and Coordinating
- Strong attention to detail and accuracy
- Multitasking skills
- Team Leadership
- Time Management
- Maximizing Profitability
- Inventory Management
- Bank and Safe Deposits
Work History
Store Manager
MINISO LIFESTYLE INC. CANADA
Toronto, Ontario
07.2021 - Current
- Rolled out and coordinated store standards and inventory weekly strategic plans, realizing a sales revenue increase from 52% to more than 80% within 3 months
- Evaluated data on stock levels, customer sales, and other factors
- Assessed trends to make effective operational decisions
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customers’ satisfaction ratings - Led and developed a management team of 6 people
Reviewed and monitored schedules, purchases, and other expenses to maintain a quarterly budget - Provided customer-focused service and resolved both employee and customer queries and complaints.
Cashier/Barista
GONG CHA
Toronto, Ontario
01.2021 - 06.2021
- Kept barring presentable and well-stocked to meet customer needs
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, and preparing cash drawers and inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customers' demands
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Supervisor/Receptionist
COZY NAIL SPA
Toronto, Ontario
09.2020 - 01.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Evaluated employee performance and coached and trained to improve weak areas
- Maintained compliance with company policies, objectives, and communication goals.
Education
Diploma - Business - Accounting
George Brown College
Toronto, Ontario 09.2020 - 06.2022
High School Diploma -
Tien Giang High School For The Gifted
Tien Giang, Vietnam 09.2015 - 06.2018
Additional Information
- Volunteer:
Certificate of Leadership – In Recognition of your Valuable Contributions as a Class Representative
October 18th, 2019
Certificate of Appreciation – Caravan Volunteer-For outstanding performance and lasting contribution to Caravan 2019
November 22nd, 2019
- Bilingual in English and Vietnamese
Timeline
Store Manager
MINISO LIFESTYLE INC. CANADA
07.2021 - Current
Cashier/Barista
GONG CHA
01.2021 - 06.2021
Diploma - Business - Accounting
George Brown College
09.2020 - 06.2022
Supervisor/Receptionist
COZY NAIL SPA
09.2020 - 01.2021
High School Diploma -
Tien Giang High School For The Gifted
09.2015 - 06.2018
Similar Profiles
Agnes ZiQi WuAgnes ZiQi Wu
Area Manager at Miniso Lifestyle CAArea Manager at Miniso Lifestyle CA
Dewry MotaDewry Mota
Bible Worker at Lifestyle Canada Education ServiceBible Worker at Lifestyle Canada Education Service
Malachi SobersMalachi Sobers
Door-to-Door Sales Representative at Lifestyle CanadaDoor-to-Door Sales Representative at Lifestyle Canada