Kim Keys
114 Jones Cres, Red Deer,AB,
Summary
Dedicated and driven Office Administrator experienced in a variety of clerical responsibilities. Exceptional written and verbal communication with a talent for developing interpersonal relationships. Thrives in a fast paced environment while maintaining a positive attitude. Hardworking and competent with strengths in leadership, time management, and productivity.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Hucal & Edwards Orthodontics
Red Deer, AB
08.2019 - 04.2022
- Oversaw front desk reception, patient correspondence, appointment management and administrative tasks to streamline workflow.
- Built strong interpersonal relationships with colleagues and patients to create a positive work atmosphere.
- Displayed exceptional customer service by effectively communicating with patients and team members.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Developed administrative systems to achieve organizational objectives and improve office efficiency.
Special Needs School Bus Driver
Prairie Bus Lines Limited
Red Deer, AB
10.2013 - 06.2019
- Implemented strategies using positive reinforcement to maintain passenger safety.
- Developed positive relationships with students and parents.
- Acquired and maintained certification in basic first aid and CPR.
- Demonstrated bus safety through inspection, maintenance and education.
Administrative Assistant/RDA II
HucalClareview Dental Center
Edmonton, AB
09.2006 - 03.2008
- Managed inventory to ensure all supplies were in stock and within budget.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a fast paced environment.
- Collected payments from patients and submitted insurance claims for remaining balance.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Team Supervisor/Customer Service Cashier
Dairy Queen
Red Deer, AB
03.2000 - 07.2005
- Promoted to leadership position in recognition of strong work ethic and providing exceptional customer service.
- Delegated daily tasks to team members to optimize efficiency.
- Counted tills at beginning/end of shift, balanced and reconciled register, reflecting financial discrepancies & refunds.
- Supervised staff while guiding and mentoring them throughout their shift.
- Enforced procedures and policies for safety and quality services.
Education
Online Training - Microsoft 360
LinkedIn Learning
04.2018
Certificate - First Aid/CPR
Prairie Bus Lines LTD.
Red Deer, AB09.2016
Certificate - Dental Administration/RDA II
Columbia College
Calgary, AB04.2006
Skills
- Outgoing and personable
- Detail-oriented
- Organization and efficiency
- Schedule management
- Multitasking and prioritization
- Computer proficiency
- Strategic and decisive
- Problem solving
References
Kelsey Saari- Administrative Assistant
(403) 872-8727
Tara Ruchkall- Dental Assistant
(403) 877-4244
Melissa Langlois- Office Administrator
(403) 588-6164
Timeline
Administrative Assistant
Hucal & Edwards Orthodontics
08.2019 - 04.2022
Special Needs School Bus Driver
Prairie Bus Lines Limited
10.2013 - 06.2019
Administrative Assistant/RDA II
HucalClareview Dental Center
09.2006 - 03.2008
Team Supervisor/Customer Service Cashier
Dairy Queen
03.2000 - 07.2005
Online Training - Microsoft 360
LinkedIn Learning
Certificate - First Aid/CPR
Prairie Bus Lines LTD.
Certificate - Dental Administration/RDA II
Columbia College
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