Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KIM KENNETH SERRANO

Hamilton,ON

Summary

Dedicated IT professional with a year of hands-on expertise in network administration, system security, and software development. Proficient in networking, cloud computing, and programming. Successful track record in security implementation, software leadership, and system optimization. Skilled in Unix, Microsoft, and Cisco networking. Exceptional problem solver with strong communication skills, seeking a challenging role to drive company success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Stock Associate

VPS Promotion
02.2023 - Current
  • Maintained effective team member communication
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Greeted customers and directed to requested products
  • Answered customer questions and provided detailed product information.

Senior Operations Team Member

Iron Mountain Records Management
04.2017 - 11.2022
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Compiled training materials for new employees and tracked skill development.
  • Tracked company equipment, tools and technology to manage inventory.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

Computer Systems Technician – Network Systems -

Mohawk College
Hamilton, ON

Bachelor of Science - Information Technology, Network Administration

Holy Angel University
Pampanga, Philippines

Skills

  • Operating Systems: Windows, Linux and MacOS
  • Networking: TCP/IP, Microsoft, Unix, and Cisco
  • Programming Languages: Python, Java, and C
  • Software: Microsoft Office, VMware and VirtualBox
  • Cloud Technologies: AWS and Azure
  • Databases: MySQL, Access, and Oracle
  • IT Security: Firewall management and intrusion detection

Certification

Worker Health and Safety Awareness

September 2023

Emergency First Aid at Work

February 2019

Iron Mountain Training (2020 - 2022)

  • Records Retention and Disposal
  • Creating a Harassment-Free Workplace: An International Perspective
  • Code of Conduct
  • Risky Behavior: Information Security
  • You Know Me So Well: A Data Privacy Vignette
  • The Code of Ethics and Business Conduct
  • Information Security: An Overview
  • Workplace Violence and Active Assailant Training
  • Data Privacy and Protection: The Real World
  • Anti-Harassment and Discrimination

Timeline

Stock Associate

VPS Promotion
02.2023 - Current

Senior Operations Team Member

Iron Mountain Records Management
04.2017 - 11.2022

Computer Systems Technician – Network Systems -

Mohawk College

Bachelor of Science - Information Technology, Network Administration

Holy Angel University

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