Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

KIMISHA PATEL

Keswick,ON

Summary

Dynamic and results-oriented professional with a proven track record at Yash18LTD, excelling in customer service and problem-solving abilities. Leveraged expertise in Microsoft Office Suite and active listening to enhance customer satisfaction and streamline operations. Demonstrated ability to lead teams and manage resources efficiently, significantly improving service delivery and operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Yash18LTD
05.2021 - 07.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.

Food Service Supervisor

Pizza Pizza LTD
08.2019 - 04.2021
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

Associate of Applied Science - International Business

Seneca College of Applied Arts And Technology
North York, ON
04.2018

Skills

  • Customer Service
  • Active Listening
  • Problem-solving abilities
  • Computer Proficiency
  • Complaint Handling
  • Administrative Support
  • Microsoft Office Suite

Languages

English
Full Professional
Gujarati
Native or Bilingual
Hindi
Full Professional

Certification

Smart serve certified

Timeline

Customer Service Executive

Yash18LTD
05.2021 - 07.2024

Food Service Supervisor

Pizza Pizza LTD
08.2019 - 04.2021

Associate of Applied Science - International Business

Seneca College of Applied Arts And Technology

Similar Profiles

CREATE PROFILE
KIMISHA PATEL