Kimisha Mortellaro
Rowland Heights
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
22
22
years of professional experience
2010
2010
years of post-secondary education
Work History
Manager's Assistant
California PowerWash
Bassett
11.2018 - Current
- Coordinated daily operations for power washing projects and scheduling.
- Assisted management in developing training materials for new employees.
- Managed inventory of cleaning supplies and equipment for operational efficiency.
- Communicated with clients to confirm service details and address inquiries.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Supported financial tasks by tracking expenses related to operations and services.
- Streamlined office processes to improve communication between departments.
Cashier
Hobby Lobby
West Covina
09.2024 - 08.2025
- Processed customer transactions accurately and efficiently at retail checkout.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained organized cash register area for smooth operations.
- Collaborated with team members to ensure store cleanliness and organization.
- Trained new cashiers on register operations and customer service protocols.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Ice Cream Maker
Cold stone creamery
Mira Loma
03.2006 - 07.2006
- Crafted unique ice cream flavors using fresh ingredients and creative recipes.
- Operated ice cream machines and maintained equipment for optimal performance.
- Trained new staff on ice cream making techniques and customer service standards.
- Stocked inventory of supplies needed for making ice cream including mix-ins, sprinkles, sauces.
- Trained new employees on proper use of equipment as well as safety procedures related to food handling.
- Followed strict health and safety guidelines when handling food products.
- Cleaned, sanitized, and maintained work areas according to established protocols.
- Set up work stations, prep tables, service counters and steam tables.
- Broke down, cleaned and sanitized work stations at end of shift.
Cleaner
Froilans Janitorial
Covina
04.2004 - 01.2006
- Maintained cleanliness of assigned areas following established protocols.
- Operated cleaning equipment and tools safely and effectively.
- Disposed of waste and recyclables in accordance with company guidelines.
- Coordinated with team members to ensure efficient work processes.
- Restocked cleaning supplies and reported inventory needs to management.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Sanitized frequented areas and equipment using approved supplies.
Education
GED
Covina, CASkills
- Operations coordination
- Inventory management
- Client communication
- Financial tracking
- Team collaboration
- Customer service
- Staff training
- Cash handling
- Active listening
- Problem solving
- Attention to detail
- Workplace safety compliance
- Employee engagement
- Multitasking and organization
- Team leadership
- Strategic thinking
- Decision-making
- Problem-solving
- Adaptability and flexibility
- Employee scheduling
Timeline
Cashier
Hobby Lobby
09.2024 - 08.2025
Manager's Assistant
California PowerWash
11.2018 - Current
Ice Cream Maker
Cold stone creamery
03.2006 - 07.2006
Cleaner
Froilans Janitorial
04.2004 - 01.2006
GED