Kimia Yeganeh
London,ON
Summary
Experienced customer service professional with a background in restaurant service and child caregiving. Demonstrated success in building relationships, resolving sensitive issues, and achieving high levels of client satisfaction. Effective communicator and collaborative team member, capable of managing multiple tasks in dynamic environments while upholding professionalism. Committed to delivering warmth, efficiency, and reliability in a medical office setting.
Overview
2
2
years of professional experience
Work History
Server
Swiss Chalet Restaurant
London, Ontario
05.2025 - Current
- Provided prompt, friendly service, ensuring exceptional guest dining experiences.
- Managed food and drink orders efficiently using point-of-sale systems.
- Processed meal payments accurately through cash registers or point-of-sale systems.
- Coordinated with hosts, bussers, and kitchen staff to facilitate seamless service.
- Monitored customer satisfaction, addressing issues to enhance dining experiences.
Head Hostess
Swiss Chalet Rstaurant
London, Ontario
11.2023 - Current
- Handled administrative responsibilities, including managing emails, taking phone calls, and scheduling shifts.
- Answered customer queries about operational hours, seating options, and wait times promptly.
- Efficiently resolved customer disputes while maintaining professionalism.
- Supervised training sessions for new host staff on service standards.
- Coordinated seating arrangements and reservations to optimize guest experiences.
Private Child Caregiver
Dr Emel Ghafari
London, Ontario
08.2023 - 01.2024
- Delivered safe, nurturing, and age-appropriate care for children in private household.
- Maintained cleanliness and organization of play areas and children's belongings.
- Communicated daily with parents regarding activities and behavior updates.
- Facilitated educational outings to parks, libraries, and sports events.
Education
Bachelor of Science - Health Sciences
University of Western Ontario
LondonSkills
- Customer service and patient care
- Effective communication skills
- Resolution of conflicts with patience
- Management of appointments and schedules
- Correspondence via phone and email
- Time management with multitasking abilities
- Proficiency in POS and office applications
- Collaborative teamwork skills
- Adaptability in organizational tasks
Languages
English
Professional
Persian
Native/ Bilingual
References
References available upon request.
Timeline
Server
Swiss Chalet Restaurant
05.2025 - Current
Head Hostess
Swiss Chalet Rstaurant
11.2023 - Current
Private Child Caregiver
Dr Emel Ghafari
08.2023 - 01.2024
Bachelor of Science - Health Sciences
University of Western Ontario