Kimia Yavari
Ottawa,ON
Summary
Diligent individual skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
6
6
years of professional experience
Work History
Server
Raphaël Peruvian Cuisine
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Administrative Support
Battlefield Equipment
02.2022 - Current
- Provide administrative, warranty, and invoicing support
- Monitor and maintain parts inventory
- Perform assigned tasks and effectively organize all documents within company software
- Assist in the scheduling, dispatching and coordination of road service technicians
- Run daily reports to monitor business functions and provide repair and service quotes to customers
- Enter work orders / close work orders for internal machines
- Communicate with regional service managers to facilitate the movement of equipment between branches that needs to be repaired
Intern
Sheraton Hotels
01.2023 - 04.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within the hospitality and tourism industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Customer Support Specialist
Boston Scientific
08.2020 - 01.2022
- Record keeping and book keeping
- Managed inbound customer and sales team emails to accurately process orders
- Managed outbound communications to sales team to resolve issues and answer questions
- Transcribed ordering information into company custom order tracking and database application
- Collaborated with company field sales teams on customer site set-ups, cancelations, and credits
Inventory Clerk
Canex- CFMWS National Defence
01.2019 - 08.2020
- Provided administrative support and collaborated in the implementation of assortment, allocation, space and replenishment strategies
- Dealt with suppliers by negotiating prices, invoices, and credits
- Processed orders and maintained inventory accordingly
- Managed, negotiated, and developed programs with suppliers and brands (ex
- GB Micro, Seagate, Solutions2Go, and Toumari)
Education
Hospitality and Tourism -
Algonquin College
04.2023
Law Clerk -
Algonquin College
08.2019
Skills
- Fluent in English, Farsi, Turkish and Kurdish
- Certified CPR First Aid
- TICO licensed (Travel Industry Counsellor of Ontario)
- OTT aviation certificates (10 Airlines Online Travel Training)
- Manulife Certified
- Contiki Certified
- TEFL certificate (Teaching English as a Foreign Language)
- Valid Security Clearance until 06/11/29
Awards
- Dean's Honour List 2022 & 2023
- Brookstreet Bursary, 2023
- MKI Travel & Hospitality Bursary, 2022
Volunteer Experience
- Charles H. Hulse, Volunteer, Assisting new comers to Canada in learning the basics of the English Language
- Assisted with special events and programs for children who were new to Canada.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Timeline
Server
Raphaël Peruvian Cuisine
03.2024 - Current
Intern
Sheraton Hotels
01.2023 - 04.2023
Administrative Support
Battlefield Equipment
02.2022 - Current
Customer Support Specialist
Boston Scientific
08.2020 - 01.2022
Inventory Clerk
Canex- CFMWS National Defence
01.2019 - 08.2020
Hospitality and Tourism -
Algonquin College
Law Clerk -
Algonquin College
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