Kimia Shiranian
Richmond Hill,ON
Summary
To utilize my great skills, knowledge and abilities to provide excellent customer service for your organization and learn and improve continuously within my team.
Overview
5
5
years of professional experience
Work History
Cashier
Handled product orders
Managed product reception and delivery
Customer Service Representative
Pet Valu
09.2023 - Current
- Greeted customers in a friendly manner.
- Handled orders and managed products reception and delivery in timely manner.
- Conducted regular quality assurance checks on interactions with customers to ensure meeting established guidelines and standards for service excellence.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Managed timely and effective replacement of damaged or missing products.
Customer Service
Pet Valu
09.2023 - Current
Teaching Hyper Drawing
Private Teaching
01.2019 - 01.2021
- Proven ability to teach promptly and help trainees to adapt to new situations.
- Trained effectively in fast-paced environments.
Education
Skills
- Proficient in Microsoft PowerPoint and Word
- Confident in social situations and eager to interact with coworkers and customers
- Effective at listening to customers and identifying needs; comfortable providing suggestions for
- Work well with others in a group setting
- Able to support and assist the team when necessary
- Dedicated, persistent individual with strong work ethic and confident outlook
- Friendly, outgoing and positive team player; comfortable working in both large team settings as well as independently
- Highly committed to professionalism, personal growth and development
- Self-motivated, reliable and hardworking
- Ability to work well both independently and in a team environment
- Excellent problem-solving skills, work well in high-demand
- Cash Drawer Balancing
- Fluent in English and Farsi
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Customer Service Representative
Pet Valu
09.2023 - Current
Customer Service
Pet Valu
09.2023 - Current
Teaching Hyper Drawing
Private Teaching
01.2019 - 01.2021