Kimia Ram
Toronto,ON
Summary
Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Consultant
Audi Downtown Toronto
08.2022 - 10.2023
- Established customer relationships by handling incoming sales traffic for the purpose of selling new and pre-owned vehicles with an average of 16 cars sold monthly.
- Arranged trade-in appraisals through the pre-owned Sales Manager and liaise between prospect and sales management during negotiations.
- Turned over all sales to the finance officer and arranged new and pre-owned deliveries through sales management and the finance office.
- Followed up with past deliveries ensuring the customers’ expectations have been satisfied.
- Constantly researched and studied product changes to keep up with updates and trends to familiarize with manufacturers’ sales, lease, and finance programs.
- Reviewed previous month’s performance vs. objective to ensure targets have been met.
- Connected with customers to review lease maturity on annual basis.
- Reviewed historical performance vs. objectives together with management with the aim of setting annual sales objectives for the new year.
- Participated in off-site marketing and advertising initiatives, product and skills trainings as required by sales management.
- Assisted in the arrangement of showroom display as required.
- Complied with all applicable federal, provincial and local laws which govern retail auto sales.
Sales Manager
Desa Auto Inc
01.2021 - 07.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Office Manager
Bahar Med Spa Aesthetics INC.
01.2019 - 12.2020
- Provide outstanding and excellent customer service with sensitivity to resolving client complaints. Increased customer retention rate by 35%.
- Provide excellent communication with clients, both verbally and over email/phone.
- Provide accurate and important information to clients about our products and services.
- Responsible for managing an average of 20 clients daily in scheduling matters and conducting all insurance verification processes to ensure appropriate account reconciliation and client care.
- Ensure that clients have full understanding of products and services offered to them.
- Manage the company’s digital marketing strategies to achieve a higher reach of clients through our marketing channels.
- Handle all supply management, including ordering & sourcing vendors, and implement a pull system that cuts costs by 22%.
- Generate weekly financial statements and complete payroll for office employees.
Assistant Manager
Seneca Student Federation
01.2017 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Assist students with Health and Dental claims for their health and dental benefits.
- Assist Manager with day-to-day operational matters.
- Answer emails from students and other various College departments.
- Responsible for hiring, training, scheduling, and payroll for part-time employees.
Education
Diploma in International Business - Business - International Business (BUI)
Seneca College of Applied Arts & Technology
Toronto, ON01.2019
Skills
- Product and Service Knowledge
- Community Networking
- Sales Funnel Development
- Industry Trends
- Demonstrations
- Customer Relationships
- Brand Knowledge & Marketing
- Business Planning & Development
- Time Management/Scheduling
- Customer Service
- Communication/Email Etiquette
- Strategical & Analytical Thinking
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Certification
- OMVIC certified
- Workplace Safety & Insurance Board (WSIB)
- Mental Health First Aid Canada (MHFA)
- Standard First Aid, CPR & AED
- Dealing with Difficult People Training
- Sales & Distribution (SAP SD)
- Microsoft Excel 2013/2016/2019 Expert (Advanced Formulas & Functions)
Timeline
Sales Consultant
Audi Downtown Toronto
08.2022 - 10.2023
Sales Manager
Desa Auto Inc
01.2021 - 07.2022
Office Manager
Bahar Med Spa Aesthetics INC.
01.2019 - 12.2020
Assistant Manager
Seneca Student Federation
01.2017 - 12.2019
Diploma in International Business - Business - International Business (BUI)
Seneca College of Applied Arts & Technology
- OMVIC certified
- Workplace Safety & Insurance Board (WSIB)
- Mental Health First Aid Canada (MHFA)
- Standard First Aid, CPR & AED
- Dealing with Difficult People Training
- Sales & Distribution (SAP SD)
- Microsoft Excel 2013/2016/2019 Expert (Advanced Formulas & Functions)
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