Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kimia Najafi

Richmond Hill,ON

Summary

Experienced front desk receptionist with a psychology degree and expertise in handling client interactions, administrative tasks, and appointment scheduling in both healthcare and retail settings. Brings a keen ability to manage front desk operations while maintaining a welcoming environment. Strong communicator and problem solver, dedicated to enhancing customer satisfaction through efficient service and personalized attention.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

D.N. group
Markham, Ontario
12.2022 - 02.2024
  • Managed front desk operations, including greeting clients, handling calls, and directing inquiries.
  • Processed orders and tracked shipments to ensure timely customer delivery.
  • Assisted customers with product inquiries, pricing, and order status.
  • Maintained accurate records for transactions, customer details, and inventory.
  • Processed payments and managed invoices for accurate financial records.

Skin Care Specialist

Sephora
Vaughan, Ontario
11.2021 - 07.2022
  • Provided tailored beauty consultations, achieving high client satisfaction and loyalty.
  • Drove product sales by demonstrating expertise in skincare, makeup, and fragrances.
  • Conducted mini-makeovers, showcasing new products to enhance customer experience.
  • Maintained organized displays and tracked inventory to support a seamless shopping environment.
  • Maintained store standards through meticulous product organization, cleanliness, and inventory tracking.

Front Desk Receptionist

Simcoe Place Health Clinic
Toronto, Ontario
07.2019 - 03.2020
  • Greeted patients and visitors warmly, facilitating a welcoming and efficient check-in process.
  • Managed appointment scheduling, booking, and confirmations to optimize clinic operations.
  • Handled incoming calls, routed inquiries, and supported patient registration.
  • Coordinated with healthcare staff to streamline patient flow and minimize wait times.
  • Assisted with daily administrative tasks, including data entry and filing, to ensure a well-organized front desk.

Education

Bachelor of Arts - Psychology

York University
Toronto, ON
12-2021

Skills

  • Customer Service
  • Client Relations
  • Problem Solving
  • Appointment Scheduling
  • Effective Communication
  • Multitasking
  • Time Management
  • Organization Skills
  • Payment Processing
  • Invoice Management

Certification

WHMIS Certification – Canadian Centre for Occupational Health

Customer Service Fundamentals – Coursera

CPR and First Aid Certified – Canadian Red Cross, Valid through March 2025

References

References available upon request.

Timeline

Front Desk Receptionist

D.N. group
12.2022 - 02.2024

Skin Care Specialist

Sephora
11.2021 - 07.2022

Front Desk Receptionist

Simcoe Place Health Clinic
07.2019 - 03.2020

Bachelor of Arts - Psychology

York University

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Kimia Najafi