Kimi
Thornhill
Summary
Experienced hospitality professional known for creating memorable guest experiences and upholding a high standard of service. Efficiently manages guest interactions to ensure a seamless experience. Collaborative and adaptable in dynamic environments, with strong communication and problem-solving skills. Meticulous administrator with a background in the hospitality industry, adept at handling high-volume dining environments and delivering excellent customer service. Thrives under pressure and remains flexible to meet job demands.
Overview
10
10
years of professional experience
Work History
Jr. Sales Representative
Tech Company
05.2022 - Current
- Exceeded sales targets consistently by implementing effective sales strategies and techniques.
- Facilitated the negotiation process, successfully closing deals that maximized profitability for the company.
- Created compelling sales pitches customized based on individual client requirements leading to successful closures.
- Managed key accounts effectively, ensuring long-term client retention through consistent communication and problem-solving efforts.
- Conducted product demonstrations and presentations to showcase features and benefits to potential customers.
- Developed new business opportunities for revenue growth through prospecting and networking activities.
Activities Host
Cruises, Inc.
12.2019 - 06.2022
- Responsible for providing an amazing cruise experience to our internal and external guests
- Successfully hosted onboard events and activities and contributed to the Entertainment and Cruise Programs KPIs
- Monitored and evaluated guest comments and helped create plans for improvement
- A team player and proactively contributed in creating a positive work environment
- Welcomed guests to create inviting atmosphere.
Customer Success Representative - Contractual
Modli.co
03.2021 - 06.2021
- Provided excellent customer service to first time and repeat customer both in voice and non-voice interactions
- Enhanced customer loyalty by responding promptly to inquiries and resolving issues efficiently.
- Addressed customer concerns to improve overall satisfaction and retention.
- Inspired and contributed in restructuring the hiring process of the company in opening their selection pool to limited to no call center experience
- Resolved complex customer issues, ensuring a seamless experience.
- Fostered positive relationships by providing personalized support.
- Assisted in development of support strategies, aligning with business goals.
Hotel Administrative Assistant
Cruises, Inc.
06.2015 - 11.2019
- Provided high-level administrative support to the Hotel Director and Hotel department
- Enhanced visitor experience by welcoming and assisting guests.
- Contributed to project success by providing logistical support.
- Organized and maintained office files to ensure efficient retrieval and storage.
- Coordinated meetings and appointments, facilitating smooth scheduling for executive team.
- Assisted in preparation of presentations for increased clarity during meetings.
- Supported management team with administrative tasks, enhancing productivity.
- Improved data organization with detailed documentation management.
Hotel Administrative Assistant
SkySea Cruises
06.2015 - 11.2019
- Part of the inaugural team for the first SkySea Cruises ship, the Golden Era
- Provided high-level administrative support to the Hotel Director and Hotel department
- Created meaningful connections with guests that contributed to the Officer Visibility, OVE & Officer & Staff Friendliness KPIs
- Supported the hotel department in guest embarkation, debarkation procedures; immigration and tender operations
- Organized and maintained office files to ensure efficient retrieval and storage.
- Coordinated meetings and appointments, facilitating smooth scheduling for executive team.
- Improved workflow by implementing new filing systems.
Skills
- Event coordination
- Guest relations
- Public speaking
- Customer engagement
- Sales presentations
- Email etiquette
- Problem solving
- Time management
- Communication skills
- Attention to detail
- Guest satisfaction
- Creative thinking
Languages
English
Native or Bilingual
Timeline
Jr. Sales Representative
Tech Company
05.2022 - Current
Customer Success Representative - Contractual
Modli.co
03.2021 - 06.2021
Activities Host
Cruises, Inc.
12.2019 - 06.2022
Hotel Administrative Assistant
Cruises, Inc.
06.2015 - 11.2019
Hotel Administrative Assistant
SkySea Cruises
06.2015 - 11.2019
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