Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Kimi Bolina

Richmond,BC

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

17
17
years of professional experience

Work History

Sales Associate

Michaels
Richmond, BC
01.2017 - Current
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Brand Specialist

Sears
Vancouver, BC
01.2008 - 02.2016
  • Developed and implemented brand strategies to increase market share.
  • Created and managed relationships with customers, vendors, and partners to build brand loyalty.
  • Organized promotional events to launch new products or services in order to raise brand awareness.
  • Analyzed customer feedback and survey results to assess effectiveness of existing brand initiatives.
  • Responded quickly to customer inquiries regarding products or services via phone calls, emails, or social media messages.
  • Recommended product changes to enhance customer interest and maximize sales.

Sales Associate

Bell Mobility
Vancouver, BC
01.2007 - 01.2008
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Upsold additional items based on customer interests and needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Collaborated with management teams to develop innovative marketing strategies.

Education

High School Diploma -

Grays Convenant
London, UK
06-1986

Skills

  • Payment Processing
  • Customer Needs Assessment
  • Product Sales
  • Order Processing
  • Inventory Control
  • Promotional Support
  • Merchandise Display
  • Sales Strategies

Languages

English
Professional
Punjabi
Professional

Affiliations

  • Reading
  • Travelling

References

References available upon request.

Timeline

Sales Associate

Michaels
01.2017 - Current

Brand Specialist

Sears
01.2008 - 02.2016

Sales Associate

Bell Mobility
01.2007 - 01.2008

High School Diploma -

Grays Convenant

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Kimi Bolina