Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Timeline
Generic

KIMESHIA HENRY

Toronto,ON

Summary

Experienced candidate with passion for verifying safety and security of all individuals within area of responsibility. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with keen ability to relate to people of all ages and backgrounds.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Transit Operator

Toronto Transit Commission
04.2022 - Current
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Maintained clean and neat shuttle for passenger comfort.
  • Operated with safety and skill to avoid accidents and delays.

Lifeguard & EMS (seasonal)

INK Entertainment
05.2022 - 09.2022
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Prevented accidents through regular equipment inspections and maintenance.

Customer Service Representative

Skin Vitality
02.2022 - 05.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.

Store Lead

Canopy Growth
08.2021 - 02.2022
  • Reviewed daily financial records and reports and identified deficiencies in need of attention.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Liaised with store manager to set up visually appealing layout for store merchandise.

Lifeguard (Seasonal)

Cedar Fairs
06.2020 - 09.2021
  • Maintained rescue equipment by conducting inspections and completing basic repairs.
  • Checked pool and surrounding areas for hazardous conditions.
  • Monitored safety of guests in and around swimming pool.

Server/Bartender

State & Main
06.2020 - 10.2020
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Social Media Manager

Elite Camps
05.2019 - 03.2020
  • Analyzed and reported social media and online marketing campaign results.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.

Basketball Coach

Elite Camps
06.2018 - 03.2020
  • Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
  • Directed ambitious practice sessions to boost athletic abilities and teamwork.
  • Acted as positive role model for team participants and in community.

Summer Program Coordinator

Big Brothers Big Sisters
05.2017 - 08.2019
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.

Education

Bachelor of Business Administration - Marketing, Psychology

The University of Prince Edward Island
Charlottetown, PE
2023

Pre-Service Firefighter Training Program -

Durham College
Oshawa, ON
2021

Some College (No Degree) -

Southeastern College
Keokuk, IA

High School Diploma -

Notre Dame Catholic Secondary School
Ajax, ON
2014

Skills

  • Emergency protocols
  • Technical aptitude
  • Emergency support
  • Medical Response
  • Decision-Making
  • Police and fire procedures
  • Strong communicator

Certification

  • OFAI Stage 1 & 2
  • IMS 100 - Intro to Incident Management System, EMO
  • NFPA 1001 Level 1 & 2 Pre-Service Firefighter Training Program - Durham College (IFSAC and Pro Board)
  • NFPA 1006 Ice Rescue - Awareness Level
  • NFPA 1006 Confined Space - Awareness Level
  • NFPA 1006 Rope Rescue - Operator Level
  • NFPA 472 Hazardous Materials Response Awarenes
  • NFPA 1072 Hazardous Materials Operations Core with PPE and Product Control
  • Ontario DZ License
  • Mental Health 101 - CAMH
  • Pleasure Craft Operator

Volunteer Experience

  • Active Scholars Volunteer
  • Packaging Shift Volunteer, Global Medic
    Helps to pack Family Emergency Kits, Emergency Food Kits and Feed the Six Kits for distribution.
  • Camp Mentor, Big Brothers Big Sisters of South-West Durham
    Served as a role model to at-risk youth in the community.
  • Health and Wellness Conference Coordinator, Tecumseh Senior Public School
    Educate inner-city youth on the importance of mental and physical health
  • Health and Wellness Conference Coordinator, Robert Service Senior Public School
    Educate inner-city youth on the importance of mental and physical health
  • School Chaperone, USPORTS Women's Hockey Nationals
    Accompany and aid teams throughout the national tournament
  • Sportsplex Basketball Volunteer, PanAm/ Para PanAm Games 2015
    Prepared field of play and supporting behind the scenes at the Opening and Closing ceremonies

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Lifeguard & EMS (seasonal)

INK Entertainment
05.2022 - 09.2022

Transit Operator

Toronto Transit Commission
04.2022 - Current

Customer Service Representative

Skin Vitality
02.2022 - 05.2022

Store Lead

Canopy Growth
08.2021 - 02.2022

Lifeguard (Seasonal)

Cedar Fairs
06.2020 - 09.2021

Server/Bartender

State & Main
06.2020 - 10.2020

Social Media Manager

Elite Camps
05.2019 - 03.2020

Basketball Coach

Elite Camps
06.2018 - 03.2020

Summer Program Coordinator

Big Brothers Big Sisters
05.2017 - 08.2019

Bachelor of Business Administration - Marketing, Psychology

The University of Prince Edward Island

Pre-Service Firefighter Training Program -

Durham College

Some College (No Degree) -

Southeastern College

High School Diploma -

Notre Dame Catholic Secondary School

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KIMESHIA HENRY